Technical Assistant Manager

Ab Electrolux; Jakarta Utara; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global appliance leader is looking for a professional in Jakarta to manage After Sales Service, focusing on technical, quality, and training functions. Responsibilities include supporting field technicians, conducting technical training, and improving service center operations. The ideal candidate has a Bachelor's Degree in Engineering and at least 5 years in customer service in the related industry. This role offers flexible hours, discounts on products, and medical coverage.

Benefits

Flexibility of work hours

Discounts on products and services

Medical & Hospitalization coverage

Qualifications

• At least 5 years of experience in related field.
• Preferably Manager/Assistant Manager specialized in Customer Service.
• Experience in technical support of home appliances.

Responsibilities

• Manage After Sales Service for technical, quality, and training functions.
• Support SO manager with technical solutions and training.
• Conduct technical training and improve service center operations.

Skills

Technical support of home appliances

Training people

Good communication

Target oriented

Flexibility in work

Education

Bachelor's Degree in Engineering (Electrical/Electronic)

Tools

Office and related software

Job description

Be part of something bigger. Decode the future.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.

For more than one hundred years now, we’ve been working at the forefront of shaping lives for the better, developing products that meet people’s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

All about the role:

Responsible in manage After Sales Service in term of technical, Quality and training functions to maximizes consumer operational performance by providing help desk resources and technical advice, recognizing training needs, technical bulletin and technical tips, technician recruitment, grooming and assessment.

What you’ll do:

• Assisting SO manager by supporting technical solution and creating technical bulletins to all technician.
• Supporting field technician in term of technical troubleshooting or alternative solutions.
• Creating technical tips and training modules.
• Handling system database and continuous improvement on business process.
• Conduct technical training of troubleshooting, safety, operational procedures, product knowledge, tools and equipment.
• Define and improve standard technician tools for technicians.
• Ensure the adequate working condition in service center by maintain a tools, equipment and service center facility.

Who you are:

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• At least 5Year(s) of working experience in the related field and same Industry.
• Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.
• Good in training people.
• Target oriented.
• Have experience in technical support of home appliances product.
• Excellent in using Office and other related software for Service Center.
• Could deliver training to Authorized Service Center.

Core Competencies

• Technical knowledge of Home appliances.
• People leadership, have clear communication and direction to subordinate.
• Both reactive and proactive, you work efficiently and flexibly to deliver results.
• With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision‑making.
• You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.

Where you'll be:

You will be based at the Indonesia office -Jakarta.

Benefits Highlights:

• Flexibility of work hours with hybrid work arrangement.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

• https://career.electroluxgroup.com/global/en