Technical Account Manager

MatchMade; Jakarta Utara; On-site; IDR 502.512.000 - 670.017.000; Full time

Job summary

A technology solutions provider in Jakarta is seeking a Junior Account Manager for a full-time on-site position. The role involves managing client accounts, facilitating communication, providing product training, and ensuring customer satisfaction. Ideal candidates should have a Bachelor's degree in Information Technology or related field. Fresh graduates are encouraged to apply, and good interpersonal skills are essential for success in this role.

Qualifications

• Bachelor's degree in Information Technology, System Information or related field.
• Fresh graduates are welcome to apply.
• Experience in customer service or account management is a plus.

Responsibilities

• Manage client accounts and facilitate communication between clients and internal teams.
• Provide product training and ensure customer satisfaction.

Skills

Excellent communication and interpersonal skills

Strong analytical and problem-solving skills

Attention to detail and organizational skills

Ability to work in a team and independently

Education

Bachelor's degree in Information Technology or related field

Job description

Match Made is a software company that helps enterprises automate the reconciliation process through various tasks like data aggregation, transformation, table consolidation, match finding, and data parsing. Our customizable tool is widely adopted by different functions within organizations, including finance, IT, operation, and supply chain departments. Popular use-cases include Multi-Payment Channel Reconciliation, Automated Transaction Posting to ERP, Multi Database Reconciliation, and Transaction Splitting.

Role Description

This is a full-time on-site role for a Junior Account Manager located in Jakarta, Indonesia. The Junior Account Manager will be responsible for managing client accounts, facilitating communication between clients and internal teams, providing product training, and ensuring customer satisfaction.

Qualifications

• Bachelor's degree in Information Technology, System Information and related field
• Fresh Graduate are Welcome to Apply
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Attention to detail and organizational skills
• Ability to work in a team and independently
• Knowledge of finance, accounting, or related fields
• Experience in customer service or account management is a plus