Team Lead QC KYC & Phone Verification

PT. Pintar Inovasi Digital; Kota Yogyakarta; On-site; IDR 70.000.000 - 90.000.000; Full time

Job summary

A digital innovation company in Yogyakarta seeks a QA Supervisor for the KYC and PV team. The role involves supervising the team's performance, ensuring compliance with internal procedures and regulations, and proposing process improvements. Candidates should have at least a bachelor's degree and 2 years of experience in the financial services sector, demonstrating strong attention to detail, analytical skills, and effective communication. This position is crucial for maintaining high standards in KYC and PV operations.

Qualifications

• Minimum 2 years of experience in the financial services sector.
• Good understanding of regulations and business processes in a financial institution.
• Positive attitude, efficient, proactive, and detail-oriented.

Responsibilities

• Supervise the QA KYC & PV team on performance and output quality.
• Review sample checks for compliance with procedures.
• Propose process improvements for KYC and PV operations.
• Monitor and control the error rate within tolerance limits.
• Conduct periodic refreshment sessions for KYC & PV agents.
• Oversee team performance and recommend corrective actions.
• Develop or update QA procedures for acknowledgment.

Skills

Attention to detail

Analytical skills

Interpersonal skills

Communication skills

Influencing skills

Education

Bachelor’s degree from a reputable university

Job description

Supervise the QA KYC & PV team in monitoring the performance and output quality of KYC (Know Your Customer) and PV (Phone Verification) processes.

Review sample checks conducted by the QA KYC & PV team to ensure all KYC and PV activities comply with internal procedures and regulatory requirements.

Propose and implement process improvements to enhance the efficiency and effectiveness of KYC and phone verification operations, while maintaining compliance standards.

Monitor and control the error rate to ensure it remains within the company’s acceptable tolerance limits.

Conduct periodic refreshment sessions on updated internal and regulatory procedures for KYC & PV agents, in collaboration with the Credit Review Team Leaders.

Oversee team performance, identify non-conformities, errors, or inefficiencies, and recommend corrective actions.

Develop or update QA procedures and ensure they are reviewed and acknowledged by the Head Office Risk Management Division.

Requirements

Minimum bachelor’s degree from a reputable university.

Have minimum 2 years of experience and knowledge related to financial services sector.

Have a good understanding of regulations and business processes in a financial institution.

Good attention detail and strong analytical skills.

Strong interpersonal, communication and influencing skills.

Positive attitude, efficient, proactive, and detailed oriented to manage a workload of projects worked concurrently.