Student Success & Engagement Advisor

Ruangguru for Business; Binjai Hulu; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading education technology firm is seeking a candidate in Kalimantan Barat to manage student issues and track attendance. Responsibilities include creating sessions on the platform, processing test results, and assisting with competitions. Ideal candidates should be skilled in customer handling, team collaboration, and digital tools. A valid driver’s license and personal vehicle are required for this role.

Qualifications

• Experience in customer/user handling.
• Ability to collaborate effectively with team members and staff.
• Communicative, supportive, and empathetic towards students.
• Creative and capable of providing appropriate solutions to problems.
• Detail-oriented, organized, and able to handle multiple students simultaneously.
• Proficient in using digital learning platforms and other supporting technologies.
• Must have a driver's license and personal vehicle.

Responsibilities

• Tracking and distributing attendance, reports, and documentation.
• Managing and handling student issues.
• Creating sessions on the ruangguru platform (CMS).
• Processing pre and post-test results.
• Assisting in the preparation for competition execution.
• Monitoring schools registered in the program.

Skills

Customer/user handling

Communication

Team collaboration

Empathy

Problem solving

Digital learning platform

Organizational skills

Job description

A leading education technology firm is seeking a candidate in Kalimantan Barat to manage student issues and track attendance. Responsibilities include creating sessions on the platform, processing test results, and assisting with competitions. Ideal candidates should be skilled in customer handling, team collaboration, and digital tools. A valid driver’s license and personal vehicle are required for this role.