Strategic SaaS Account Manager - Growth & Renewals

Liffey Moher and Blarney; Emea; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading software company is seeking an Account Manager to drive customer retention and growth. In this role, you'll manage a book of business, build strategic account plans, and partner with internal teams to enhance client experiences. Ideal candidates have sales/account management experience, exceptional communication skills, and the ability to navigate complex negotiations. Join a diverse team recognized for its collaborative culture that prioritizes employee engagement and operational excellence.

Qualifications

• Experience in sales/account management.
• Exceptional verbal, written, and presentation skills.
• Excellent time and process management skills.
• Proven success identifying and developing executive relationships.
• Ability to craft narratives and prove customer value.
• Experience handling complex commercial processes.
• Quota carrying experience in a SaaS organization.

Responsibilities

• Manage a book of mid-market or SMB business.
• Build strategic account plans for expansion opportunities.
• Maintain active pipeline of forecasted renewals.
• Partner with Customer Success Managers.
• Position as a strategic partner to stakeholders.
• Assess alignment with customer business objectives.
• Focus on expansion and growth.
• Diagnose churn risk and own strategies.
• Improve internal operational processes.

Skills

sales/account management

verbal communication

written communication

presentation skills

time management

process management

executive relationships

complex commercial negotiations

Job description

A leading software company is seeking an Account Manager to drive customer retention and growth. In this role, you'll manage a book of business, build strategic account plans, and partner with internal teams to enhance client experiences. Ideal candidates have sales/account management experience, exceptional communication skills, and the ability to navigate complex negotiations. Join a diverse team recognized for its collaborative culture that prioritizes employee engagement and operational excellence.