Strategic CSM, EMEA: Enterprise Adoption & Health

Jobgether; Remote; IDR 1.672.520.000 - 2.174.277.000; Full time

Job summary

A leading technology partner in Indonesia is seeking a Strategic Customer Success Manager. This role involves driving product adoption and managing a strategic portfolio of enterprise customers. The ideal candidate will have over five years of experience in customer success within B2B SaaS and a proven ability to manage accounts exceeding $2m in ARR. The position offers flexibility with benefits such as unlimited PTO and fully paid family leave.

Benefits

Unlimited Paid Time Off (PTO)

Fully paid family leave for twelve weeks

$100/month education budget

Qualifications

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.

Responsibilities

• Partner with upmarket customers to drive product adoption and retention.
• Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.
• Foster multi-threaded relationships and proactively monitor customer health.

Skills

Customer success

B2B SaaS experience

Communication skills

Detail-oriented

Adaptability

Job description

A leading technology partner in Indonesia is seeking a Strategic Customer Success Manager. This role involves driving product adoption and managing a strategic portfolio of enterprise customers. The ideal candidate will have over five years of experience in customer success within B2B SaaS and a proven ability to manage accounts exceeding $2m in ARR. The position offers flexibility with benefits such as unlimited PTO and fully paid family leave.