STORE SUPERVISOR

PT XIANXING; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A retail company in Jakarta Utara is looking for a Store Manager responsible for ensuring smooth daily store operations, staff management, and training. The ideal candidate will have at least 1-2 years of experience in a similar role and will be proficient in store operations. Responsibilities include overseeing workflows, analyzing sales performance, and preparing daily reports to enhance service quality. Strong leadership and communication skills are essential for this position.

Qualifications

• 1-2 years of experience as a Store Manager or similar role.
• Ability to execute retail operation SOPs independently.
• Strong communication skills and high sense of responsibility.

Responsibilities

• Ensure smooth execution of daily store operations.
• Manage staff scheduling and task assignments.
• Prepare daily operation reports on sales performance.

Skills

Staff management

Reporting skills

Sales data analysis

Customer behavior interpretation

Leadership

Education

High school / vocational school

Diploma / Bachelor’s degree

Job description

Responsible for and ensuring the smooth execution of daily store operation SOPs, including store opening and closing, service procedures, cleanliness standards, and inventory management.

Oversee daily store operations and overall management to ensure stable operations, smooth workflows, and service quality standards are met.

Manage store staff, including task assignments, shift scheduling, daily supervision, and team coordination.

Responsible for staff training and coaching, including onboarding training for new employees, SOP explanations, and service standard training to enhance team execution and service quality.

Submit daily store operation reports, including:

• Daily sales performance and product performance
• Store issues/challenges encountered and actions taken or proposed solutions

Conduct systematic analysis and summaries of product sales performance, including:

• Best-selling products
• Slow-moving products
• Products with no sales
• Analysis of causes (pricing, merchandising, customer demand, product positioning, etc.)

Analyze and summarize key customer purchase drivers such as pricing, quality, promotions, service experience, actual needs, and recommendation factors.

Provide improvement suggestions, including:

• SOP process optimization recommendations
• Product display and promotion strategy suggestions

Act as a communication bridge between the store and headquarters to ensure clear information delivery and effective execution.

Basic Qualifications

Education: High school / vocational school or above (Diploma / Bachelor’s degree preferred).

Minimum 1–2 years of experience as a Store Manager, Store Supervisor, or Store-in-Charge.

Familiar with and able to independently execute retail store operation SOPs.

Strong staff management and training capabilities, including scheduling, task allocation, onboarding training, daily coaching, and performance supervision.

Good written reporting skills, with the ability to prepare clear and structured daily operation reports.

Basic sales data analysis skills and the ability to interpret customer behavior.

Strong communication skills, high sense of responsibility, honesty, integrity, and solid leadership and execution abilities.

Able to work independently with a clear goal-oriented mindset.