Stellenbezeichnung Customer Operations Analyst - West Virginia

Gestamp Sofedit - Le Theil; Kwagas; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading manufacturing company located in Indonesia is seeking a Customer Service Representative to act as a liaison between the customer and internal teams. This role requires a Bachelor's Degree and 2-3 years of relevant experience, particularly with SAP. The candidate will ensure compliance with logistics standards and maintain customer satisfaction by achieving delivery performance metrics and responding to inquiries promptly.

Qualifications

• 2-3 years of Customer Service experience.
• Ability to work in a fast-paced environment.
• Familiarity with OSHA and ISO requirements.

Responsibilities

• Liaison between the customer and internal teams.
• Review and update shipping windows and forecasts.
• Achieve and maintain delivery performance metrics.

Skills

Communication skills

Problem solving

Computer efficiency

Critical thinking

Manual dexterity

Education

Bachelor's Degree

Tools

SAP

Job description

Overview

This position is responsible for multi-faceted updates through customer portals, ensuring that we meet all customer logistics standards. Regularly participates in group/team/departmental meetings focused on improving company performance.

Duties and Responsibilities

• Understand and comply with all OSHA, safety, PPE requirements along with ISO and environmental requirements.
• Act as a liaison between the customer and the internal team - shipping, planners, supervisor, repack, quality, etc.
• Review customer releases. Update shipping windows daily with firm release. Update forecast releases weekly. Update sales forecast monthly.
• Create and maintain scheduling agreements for all part numbers. Monitor EDI daily.
• Comply with customer requirements including, but not limited to, the following: bulletin review, shortage review, promises, cumulative reconciliation, database maintenance, etc.
• Achieve and maintain 100% delivery performance based on the logistics metrics set forth by the customer. Monitor portal daily; inform internal team immediately of any deviations and develop an action plan to correct. Respond to customer complaints in the time frame and manner set forth by the customer.
• Follow approval and execution process for expedite freight. Track and publish premium freight charts as required.
• Serve as an after-hours contact for customer as needed.
• Support team functions by:
• Kaizen submittal and implementation
• Cross-training with others
• Backfills other materials positions as needed
• Problem solving
• Supports materials metrics and meets materials needs
• Other duties as assigned.

Education and Experience

• Bachelor’s Degree
• 2-3 years of Customer Service experience
• SAP experience

Knowledge, Skills and Abilities

• Follow standardized work instructions
• Excellent oral and written communication skills
• Excellent computer efficiency
• Positively motivating communication/people skills

Physical and Mental Requirements of the Position

• Manual dexterity
• Good vision
• Critical thinking
• Handle the stress of a fast-paced environment
• Complex problem solving
• Work a flexible schedule