Sr Officer-Retail & Postpaid Performance Management

Indosat; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A telecommunications company in Indonesia is seeking a Senior Officer for Retail & Postpaid Performance Management. This role will optimize sales operations and oversee performance excellence across various channels. Candidates should have significant experience in sales operations and performance management, along with strong data analysis skills. You will lead sales analysis, KPI monitoring, and manage incentive structures to drive team motivation.

Qualifications

• 5-10 years of experience in sales operations or performance management.
• Experience managing sales incentives and performance tracking.
• Advanced knowledge of KPI monitoring and reporting frameworks.

Responsibilities

• Analyze sales trends and generate reports with strategic recommendations.
• Track KPIs for retail and postpaid channels.
• Design incentive and reward structures for sales teams.
• Conduct competitor analysis and review customer feedback.

Skills

Data Analysis

Strategic Reporting

KPI Monitoring

Performance Tracking

Incentive Planning

Analytical Thinking

Competitor Analysis

Strategic Thinking

Education

Bachelor's degree in Business Administration

Management

Economics

Data Analytics

Tools

Excel

Tableau

Power BI

Job description

Sr Officer-Retail & Postpaid Performance Management

Location: ID

Employment Status: Permanent

Department: Circle Java

Role Purpose

Retail & Postpaid Performance Management role focuses on optimizing sales operations and administration to drive performance excellence across retail and postpaid channels. The role encompasses a range of responsibilities, including Retail & Postpaid Performance, sales analysis and reporting, rating, rewarding Incentive calculation.

Responsibilities

• Sales Reporting & Analysis: Analyze sales trends, generate reports, and provide strategic recommendations.
• Retail & Postpaid KPI Monitoring: Track and monitor KPIs for retail and postpaid channels to ensure performance targets are met.
• Incentive & Rewards Management: Design and manage incentive and reward structures to motivate sales teams.
• Customer Insights & Competitor Analysis: Conduct competitor analysis and customer feedback reviews to inform strategies.
• Resource Allocation & Inventory Management: Allocate resources efficiently and manage inventory to support sales operations.

Key Performance Indicators

• Timeliness and accuracy of sales reports, insight adoption rate.
• KPI achievement rate, SLA adherence.
• Payout accuracy, employee satisfaction scores.
• Implementation of insights, improvement in CSAT scores.

Key Skills

• Data Analysis, Strategic Reporting, Insight Generation
• KPI Monitoring, Performance Tracking, Analytical Thinking
• Incentive Planning, Financial Accuracy, Team Motivation
• Competitor Analysis, Customer Feedback Interpretation, Strategic Thinking

Qualifications

• Bachelor’s degree in Business Administration, Management, Economics, Data Analytics, or a related field.
• At least 5-10 years of experience in sales operations, performance management, or a related field.
• Hands-on experience in managing sales incentives, rewards programs, and performance tracking for diverse sales teams.
• Strong expertise in KPI monitoring, sales performance analysis, and reporting frameworks.
• Advanced knowledge of incentive and reward planning, ensuring fairness and alignment with organizational goals.
• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and CRM platforms for performance tracking and reporting.