Senior Travel Consultant (Ticketing)

PT Satguru Travel And Tours; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A global travel management company is seeking a travel consultant in Jakarta Utara, Indonesia. The role involves assisting customers with their travel needs, handling end-to-end ticketing, and managing reservations for hotels and trains. The ideal candidate will operate GDS systems like Amadeus or Galileo and provide exceptional customer service. This position requires strong problem-solving skills to address various travel-related issues and ensure a smooth booking experience.

Responsibilities

• Assist customers with their complete travel requirements in a professional and service-oriented manner.
• Handle end-to-end ticketing processes for both domestic and international travel.
• Operate GDS systems (Amadeus / Galileo) for reservations.
• Manage hotel and train reservations.
• Provide solutions for customer cases including rescheduling and visa-related inquiries.
• Ensure timely and customer-focused support throughout the booking process.

Job description

Company Overview

Satguru Travel Indonesia, part of the established Satguru Travel Group, was founded in 1989 in Kigali, Rwanda and is now headquartered in Dubai. We are a globally recognized travel management company with operations in over 50 countries and a presence in more than 70 markets. With decades of experience, and powerful global‑local infrastructure—including 64 IATA credentials and 133 branch offices—we are well‑equipped to deliver seamless, efficient travel solutions worldwide.

Key Responsibilities

• Assist customers with their complete travel requirements in a professional and service‑oriented manner.
• Handle end‑to‑end ticketing processes for both domestic and international travel (air, hotel, and train bookings).
• Operate GDS systems (Amadeus / Galileo) for reservations, ticket issuance, and reissuance.
• Manage hotel and train reservations (domestic & international).
• Provide solutions for customer cases including rescheduling, corrections, changes, check‑in issues, and visa‑related inquiries.
• Ensure timely, accurate, and customer‑focused support throughout the booking process.