Senior Manager, Customer Ops (Back Office) - Indonesia

Links International; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global leader in online trading is seeking a Senior Manager, Customer Operations to ensure smooth onboarding and efficient payment processing. This role involves leading a team, enhancing processes, and driving operational excellence while managing compliance and risk. Candidates should have a degree in relevant fields, 3-5 years of experience in client onboarding or processing, and be fluent in Bahasa and English. The position is based in South Jakarta, Indonesia.

Qualifications

• 3-5 years' experience in client onboarding (KYC) and/or processing operations.
• Experience in onboarding and/or payments processing in the financial or Forex industry.
• Knowledge of compliance and risk management processes preferred.

Responsibilities

• Lead a blended team of onboarding and processing officers.
• Enhance onboarding processes for efficiency and client experience.
• Support compliance and risk management.

Skills

Leadership

Fluency in Bahasa

Fluency in English

Attention to detail

Communication skills

Problem-solving

Education

University degree in Economics, Accounting, Finance, IT, or related fields

Tools

MS Office

Job description

A global leader in online trading is seeking a Senior Manager, Customer Operations to ensure smooth onboarding and efficient payment processing. This role involves leading a team, enhancing processes, and driving operational excellence while managing compliance and risk. Candidates should have a degree in relevant fields, 3-5 years of experience in client onboarding or processing, and be fluent in Bahasa and English. The position is based in South Jakarta, Indonesia.