Senior Data Center Ops Engineer - Customer & Cross-Connect

PT. Equinix Indonesia JKT; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading data center services provider in Indonesia is seeking a Data Center Senior Customer Operations Engineer. The role involves supporting customer operations within the Data Center, including cross-connects, network equipment installations, and troubleshooting. Candidates should have over 7 years of experience in data center operations, focusing on customer-facing technical support. The position demands proficiency in managing projects and delivering excellent customer satisfaction through precise order executions.

Qualifications

• 7+ years of hands-on experience in data center operations required.
• Experience in customer-facing technical support is essential.

Responsibilities

• Supports customer operations within the Data Center by executing various tasks.
• Responsible for cross-connect installations and network equipment troubleshooting.
• Monitors stock levels and collaborates with teams on projects.

Skills

Customer-facing technical support

Cross-connect installation

Troubleshooting

Project coordination

Data center operations

Education

Engineering-related coursework

Formal certifications (fiber optics, Layer 1)

Job description

A leading data center services provider in Indonesia is seeking a Data Center Senior Customer Operations Engineer. The role involves supporting customer operations within the Data Center, including cross-connects, network equipment installations, and troubleshooting. Candidates should have over 7 years of experience in data center operations, focusing on customer-facing technical support. The position demands proficiency in managing projects and delivering excellent customer satisfaction through precise order executions.