Senior Customer Success Architect – Enterprise SaaS

Torq; Remote; IDR 1.341.831.000 - 1.677.290.000; Full time

Job summary

A leading cybersecurity firm is seeking a Customer Success Architect to be a key part of their growth in Sulawesi Tengah, Indonesia. The ideal candidate will have over five years of experience in B2B SaaS environments. Responsibilities include delivering technical leadership, architecting solutions tailored to customer needs, and collaborating cross-functionally to enhance service offerings. If you're passionate about cybersecurity and customer success, this role offers an exciting opportunity to drive impact and innovation at the forefront of Torq's mission.

Qualifications

• 5+ years of experience in similar roles with B2B SaaS companies.
• Ability to communicate technical topics to non-technical audience.
• Experience with enterprise customers and on-site meetings.

Responsibilities

• Deliver technical leadership to business and technical decision-makers.
• Architect solutions using Torq's workflows.
• Work with teams to enhance customers' product understanding.

Skills

Technical articulation

Analytical skills

Problem-solving

Interpersonal skills

Tools

Bash

Python

API reading

Job description

A leading cybersecurity firm is seeking a Customer Success Architect to be a key part of their growth in Sulawesi Tengah, Indonesia. The ideal candidate will have over five years of experience in B2B SaaS environments. Responsibilities include delivering technical leadership, architecting solutions tailored to customer needs, and collaborating cross-functionally to enhance service offerings. If you're passionate about cybersecurity and customer success, this role offers an exciting opportunity to drive impact and innovation at the forefront of Torq's mission.