Sales Executive

Accor Hotels; Makassar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading hotel chain in Makassar is seeking a skilled individual for a crucial reception role. You will manage incoming calls and coordinate group arrangements while ensuring client satisfaction through excellent communication and customer service. Candidates should have a diploma in hospitality and a minimum of 2 years in a similar position. Proficiency in MS Office tools and a team-oriented, detail-focused attitude are essential. Competitive compensation and opportunities for growth are offered.

Benefits

Competitive salary

Opportunities for professional growth

Qualifications

• Minimum of 2 years of experience in a similar capacity with proven track records.
• Excellent reading, writing and oral proficiency in English language.
• Service oriented with an eye for details.

Responsibilities

• Answer incoming phone calls in a pleasant manner.
• Coordinate all group arrangements and communicate needs to relevant departments.
• Promote positive relations with clients and manage complaints efficiently.

Skills

Excellent communication skills

Customer service orientation

Ability to work under pressure

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4‑star service and first‑rate amenities, we have all your needs covered at Novotel.

Job Description

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum of 2 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well inhigh-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times