RMC Controller & Mining Technology

Hexagon Mining; Balikpapan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology company in Balikpapan, Indonesia, is seeking an RMC Controller to work in a dynamic team within the Remote Monitoring Centre. The role involves monitoring system activity through video, classifying safety events, and ensuring alertness for mining operations. Ideal candidates will possess relevant degrees or experience in IT service support and demonstrate strong data processing and teamwork skills. The position requires working in a rotating shift pattern, providing ample opportunities for professional growth.

Qualifications

• Degree in IT Service Support, Mine Control, Technical Advisor or relevant fields.
• Ability to troubleshoot issues and provide service support.
• Proficient in using digital tools and video monitoring.

Responsibilities

• Utilise the OASWeb application to classify fatigue and distraction events.
• Demonstrate comprehensive understanding of fatigue indicators.
• Classify safety events according to established protocols.

Skills

Prior experience in FMS technology for mining operations

Service support experience

Troubleshooting and problem-solving skills

Ability to communicate in English

Ability to work rotating shifts

Strong work ethic

Strong data processing skills

Competency in Microsoft Suite

Education

Degree in IT Service Support, Mine Control, Technical Advisor or software/systems engineering

Job description

The Company

At Hexagon, we don't just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining.

Hexagon Autonomous Solution

Specifically delivers mining, autonomy, and high-precision positioning solutions that enable autonomous operations. Our product portfolio empowers customers to operate with confidence in challenging environments.

Hexagon Mining

Hexagon delivers the power of a digitally connected mine. We help mines achieve excellence through a powerful platform equipped with visualization and analysis tools, covering workflows from fleet management to health and safety, enabling cost reductions and production gains.

The Position

As an RMC Controller, you will work with a dynamic and collaborative team within our 24/7 Remote Monitoring Centre based in Balikpapan Indonesia. This position will see you focus on Hexagon’s Operator Alertness System by reviewing and validating system events through video monitoring of system activity and reporting critical incidents.

Responsibilities

• Utilise the OASWeb application to promptly and accurately classify fatigue and distraction events identified by the OAS system.
• Demonstrate a comprehensive understanding of fatigue indicators, escalation patterns, and apply this knowledge effectively during event classification.
• Classify a variety of safety events, including distractions and seat belt violations, in accordance with established protocols.

This position will see you join a 12-hour rotating shift pattern at our head office, inclusive of weekends and public holidays + days/nights. All training related to product portfolio will be provided by business.

About You

We are looking for a customer centric IT Service Support advisor/Mine controller/Technical Advisor or software/systems engineer graduate who is ready for the next step in their career, where your knowledge, skills, experience and passion can be brought to the forefront of your role.

Required Skills and Attributes

• Prior experience in FMS technology for mining operations would be desired, not essential.
• Prior experience in a service support role, ability to troubleshoot and problem solve would be advantageous.
• Ability to work in a varied digital tool platform, in a video monitoring environment.
• Ability to communicate verbal/written in English.
• Ability to work rotating shift patterns across days and nights.
• Strong work ethic with ability to work in a team environment.
• Strong data processing skills, with ability to use Microsoft suite competently.

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply.

We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.