Retail Store Manager - Bali

PT Puma Cat Indonesia; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global sports brand is seeking a Retail Operations Assistant in Bali to support the store manager in achieving sales targets and maintaining customer service standards. The role requires 2-3 years of retail management experience, strong communication skills, and a commitment to training and developing high-performing teams. This position offers an exciting opportunity to work for a renowned company dedicated to innovation in sports and fashion.

Qualifications

• 2-3 years of management experience in retail, preferably in apparel/footwear.
• Proven sales performance and ability to hire and develop talent.
• Strong organizational and motivational skills.

Responsibilities

• Assist in achieving sales goals and profitability.
• Ensure high customer service standards.
• Train and develop sales associates.
• Monitor store operations for compliance and loss prevention.

Skills

Customer service orientation

Leadership

Effective communication

Time management

Interpersonal skills

Commercial acumen

English proficiency

Tools

MS Office

Lotus Notes

Internet

Job description

We are committed to a fair and transparent recruitment process. Please be advised that we do not charge any fees at any stage of our recruitment process. Be cautious of any solicitations for payment and report suspicious activity.

Store Location: Bali Area (Coming Soon 2026)

Role & Responsibility

• Assisting Retail Operations Manager to ensure sales achievement, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards.
• With store manager train, develop, and building succession of high performing sales associates.
• Service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Assisting Retail Operations Manager to ensure all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store.
• Provide data for analyzing customer profiles, buying trends, and competitive information to impact and drive business.
• Monitor implementation and monitor loss prevention education, training and awareness programs.
• Assisting store manager in executing and processing of both incoming and outgoing merchandise.
• Monitor daily store operation to ensure loss prevention compliance within store.
• Assisting store manager in achieving or exceeding all inventory goals, overseeing and conducting physical inventory counts.
• Assisting in managing communication merchandise opportunities to Area or District Manager.
• Communicating, managing and executing all Marketing opportunities and events within budget and according to all Policies & Procedures.
• Developing and maintaining strong communication with local PR and marketing.
• Participating in new store openings and/or store closings; travel may be required.
• Ensuring execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintaining physical condition of Store according to relevant guidelines and communicating maintenance needs in a timely manner.
• Required to comply with all operational core competencies and key accountabilities.
• Executing all requirements necessary to maintain a safe and compliant working environment for all Store Associates.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Requirements

• Two to three years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales, demonstrated ability to identify, hire, train, develop and retain top talent Sales Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, and able to communicate with large groups.
• Strong interpersonal, communication and motivational skills.
• Good in English speak and writing.
• Strong organizational and time management skills.
• Commercial acumen.
• Interest in innovation and change.
• Leadership.
• PC-skills, MS-Office Knowledge, Lotus Notes, Internet.

For nearly 70 years, PUMA has developed fast products for the fastest athletes on the planet. Every day, our 13,000 employees across 120+ countries rally our SPEED & SPIRIT to deliver the iconic footwear, apparel and accessories capable of pushing sport and fashion forward. The PUMA world extends across Football, Running, Training, Fitness, Golf, Motorsports and design collaborations with icons such as Rihanna. But wherever you are, whether it’s on the pitch, the runway or in the streets, the PUMA touch is instantly felt in the undeniable joy and excitement we bring to sport, fashion and culture. The PUMA Group owns the brands PUMA, Cobra Golf and Dobotex and is headquartered in Herzogenaurach, Germany.