Reservations Officer

Agmakina Group - Real Estate in Bali; Provinsi Bali; On-site; IDR 503.271.000 - 838.786.000; Full time

Job summary

A real estate company in Bali is seeking a hybrid Reservations Officer to manage customer bookings and inquiries effectively. Responsibilities include handling online distribution channels, optimizing sales performance, and providing excellent customer service. The ideal candidate should possess a strong background in reservations and OTA management along with excellent communication skills. Candidates must be customer-oriented and willing to relocate to Bali for this full-time position.

Qualifications

• Proven experience in Reservations or Booking Management.
• Solid knowledge of OTAs and channel management systems.
• Fluent in English, additional languages are a plus.

Responsibilities

• Manage bookings and customer inquiries via various channels.
• Provide customer support before and after bookings.
• Full management of online travel agencies (OTAs).
• Update pricing and availability across all channels.
• Optimize online sales and direct booking performance.
• Coordinate with revenue and operations teams.
• Handle cancellations and customer issues efficiently.

Skills

Reservations / Booking Management

Knowledge of OTAs and channel managers

Excellent communication skills

Customer-oriented

Proactive and well organized

Job description

Agmakina Group is looking for a hybrid Reservations Officer profile to join our team full-time and on-site in Uluwatu, Bali, managing bookings, customer enquiries and online distribution channels.

Key Responsibilities

• Manage bookings and customer enquiries (email, phone, website, social media)
• Provide pre-arrival and post-booking customer support
• Full management of OTAs (Booking.com, Expedia, Airbnb, Agoda, etc.)
• Update availability, rates and restrictions across all channels
• Optimize online sales performance and direct booking conversion
• Coordinate with Revenue and Operations teams
• Handle cancellations, modifications and customer issues

Ideal Profile

• Previous experience in Reservations / Booking Management
• Solid knowledge of OTAs and channel managers
• Customer-oriented, proactive and well organized
• Excellent communication skills

Nice to Have

• Experience in hospitality (hotel, serviced apartments, vacation rentals)
• Basic knowledge of Revenue Management
• Experience with PMS, CRS and channel managers
• Fluent English (additional languages are a plus)

Location: Uluwatu, Bali

Contract: Full-Time | On-Site

Immediate availability required

Only candidates willing to relocate to Bali will be considered