Reservations & E-Commerce Specialist

Agmakina Group - Real Estate in Bali; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A real estate company in Bali is seeking a hybrid Reservations & E-Commerce profile to manage bookings and customer enquiries from various channels. You will handle OTA management, ensure optimal sales performance, and support customers pre- and post-booking. Ideal candidates should have a strong background in booking management and a proactive customer-oriented approach. This full-time, on-site role requires immediate availability and willingness to relocate to Bali.

Qualifications

• Previous experience in Reservations / Booking Management.
• Solid knowledge of OTAs and channel managers.
• Strong E-Commerce and online sales mindset.
• Customer-oriented, proactive, and well-organized.
• Excellent communication skills.

Responsibilities

• Manage bookings and customer enquiries across various channels.
• Provide pre-arrival and post-booking customer support.
• Full management of OTAs (Booking.com, Expedia, etc.).
• Update availability and rates across all channels.
• Optimize online sales performance and conversion.
• Coordinate with Revenue and Operations teams.
• Handle cancellations and customer issues.

Skills

Reservations / Booking Management

Knowledge of OTAs and channel managers

E-Commerce mindset

Customer-oriented

Excellent communication skills

Job description

Agmakina Group is looking for a hybrid Reservations & E-Commerce profile to join our team full-time and on-site in Uluwatu, Bali, managing bookings, customer enquiries and online distribution channels.

Key Responsibilities

• Manage bookings and customer enquiries (email, phone, website, social media)
• Provide pre-arrival and post-booking customer support
• Full management of OTAs (Booking.com, Expedia, Airbnb, Agoda, etc.)
• Update availability, rates and restrictions across all channels
• Optimize online sales performance and direct booking conversion
• Coordinate with Revenue and Operations teams
• Handle cancellations, modifications and customer issues

Ideal Profile

• Previous experience in Reservations / Booking Management
• Solid knowledge of OTAs and channel managers
• Strong E-Commerce and online sales mindset
• Customer-oriented, proactive and well organized
• Excellent communication skills

Nice to Have

• Experience in hospitality (hotel, serviced apartments, vacation rentals)
• Basic knowledge of Revenue Management
• Experience with PMS, CRS and channel managers
• Fluent English (additional languages are a plus)

Location: Uluwatu, Bali

Contract: Full-Time | On-Site

Immediate availability required

Only candidates willing to relocate to Bali will be considered