Regional IT Engineer

Acclime; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global organization is seeking a Regional IT Engineer in Jakarta Selatan, Indonesia. The role involves ensuring the reliability, security, and performance of IT systems, and provides Level 2 technical support across regional offices. Key responsibilities include managing cloud services, endpoint security tools, and maintaining networks. Ideal candidates will have 3–5 years of IT support experience and strong knowledge of Microsoft 365 and Azure Active Directory. Collaboration within a dynamic team is essential. Opportunities for training and development are provided.

Benefits

Opportunity for growth

Training and professional development

Collaborative culture

Qualifications

• 3–5 years in IT support (Level 2 or onsite).
• Strong knowledge of Microsoft 365 administration, Azure AD, and Exchange Online.
• Experience with endpoint management (Intune, Endpoint Central).

Responsibilities

• Deliver Level 2 support for hardware, software, and network issues.
• Monitor and enforce security standards aligned with ISO 27001.
• Maintain local servers, networks, VPN, and Hyper‑V environments.

Skills

Microsoft 365 administration

Azure Active Directory

Endpoint management

Windows 10/11 proficiency

Networking fundamentals

ITSM tools knowledge

Troubleshooting skills

Tools

Intune

ServiceNow

Microsoft 365

Jira

Job description

As a Regional IT Engineer, you will be the onsite technical expert supporting our regional offices and collaborating closely with Group IT. Your role ensures the reliability, security, and performance of IT systems while driving strategic initiatives such as cloud adoption, ISO 27001 compliance, and M&A integrations.

Key Responsibilities

• End-User Support: Deliver Level 2 support for hardware, software, and network issues to maintain business continuity.
• Security & Compliance: Monitor and enforce security standards aligned with ISO 27001 and group policies.
• Cloud & Identity Management: Administer Microsoft 365, Azure Active Directory, and Exchange Online.
• Endpoint & Device Management: Configure and manage Intune, Autopilot, and endpoint security tools (Defender, Sentinel One, CrowdStrike).
• Infrastructure Management: Maintain local servers, networks (LAN/WAN/Wi-Fi), VPN (SonicWall), and Hyper‑V environments.
• Access Control: Manage application access and ensure compliance with security requirements.
• Documentation & Training: Maintain IT asset records, SOPs, and deliver user training.
• Project Participation: Support M&A IT integrations, office relocations, and new technology deployments.

Required Skills & Experience

• 3–5 years in IT support (Level 2 or onsite).
• Strong knowledge of Microsoft 365 administration, Azure AD, and Exchange Online.
• Experience with endpoint management (Intune, Endpoint Central) and automated software distribution.
• Proficiency in Windows 10/11, Windows Server 2016/2019, and Hyper‑V.
• Networking fundamentals: DNS, DHCP, VPN, routing, Wi‑Fi (Aruba/Ruckus).
• Familiarity with ITSM tools (ServiceNow, Jira, ManageEngine).
• Exposure to ISO 27001 audits/compliance.
• Strong troubleshooting and analytical skills.

Preferred Skills

• Experience in hybrid or multi‑site environments.
• Knowledge of cybersecurity frameworks and vulnerability management.
• Scripting/automation (PowerShell).
• Familiarity with ITIL 4 principles.

Certifications (Preferred)

• ITIL 4 Foundation
• Microsoft 365 Administrator / Modern Desktop Administrator
• Azure or AWS Cloud Administration
• CompTIA A+ or Cybersecurity certifications (ISACA, SANS, EC-Council)

What We Offer

• Opportunity to support a global organization with growth potential.
• Access to training and professional development.
• Collaborative, innovation‑driven culture.