Regional Field Collection Manager - Jawa Timur Bali Nusra

Cermati.com; Jakarta Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading financial services company in Jakarta Barat is looking for a Collection Operation Manager. This role involves managing collection operations, ensuring legal compliance, and collaborating across various departments to improve efficiency. Candidates should have a Bachelor's degree and at least 3 years of experience in a similar position. Ideal applicants are self-motivated, possess excellent leadership skills, and are knowledgeable in data analysis. Strong communication and decision-making abilities are essential for success in this role.

Qualifications

• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• Outstanding communication and people management skills.
• Sound knowledge of data analysis and performance/operations metrics.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Superior (CollectionHead) and other top management.
• Ensure legal compliance of operations.
• Review efficiency of collection process through data analysis and apply improvements.
• Manage customer support processes.
• Handle Area Jawa Timur, Bali and Nusa Tenggara.

Skills

Persistence and endurance

Self-management and motivation

Organizational ability

Leadership ability

Communication skills

People management skills

Data analysis knowledge

Decision-making ability

Education

Bachelor Degree from Reputable University

Job description

Job Description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (CollectionHead) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
• Handle Area Jawa Timur, Bali and Nusa Tenggara

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill
• Sound knowledge of data analysis and performance/operations metrics
• Preferably have experience in managing consumer lending products (e.g., Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi FinanceCompany
• Excellent ability to make decisions, take actions, and make things happen