Reception Staff

PT. Graha Megaria Raya; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A lifestyle property development company is seeking Reception Staff for a new Wellness Club in Bali. The role involves ensuring efficient check-in and check-out processes, providing personalized guest service, and delivering recommendations based on product knowledge. Candidates should have strong communication skills in English, preferably with a diploma in Hospitality or Tourism, and at least one year of experience in a 5-star hotel environment. Offering benefits includes medical reimbursement and annual leave.

Benefits

Basic salary (nett of tax)

Medical reimbursement

Annual leave

Free parking

1 meal per shift

Qualifications

• Minimum education requirement: high school or equivalent; preferred diploma/bachelor in hospitality or tourism.
• Strong English communication skills (spoken and written); additional languages are a plus.
• At least 1 year of experience in Front Office/GRO at a 5-star hotel; fresh graduates are considered with relevant experience.

Responsibilities

• Ensure quick check-in and check-out processes.
• Provide personalized service and quick responses to guest needs.
• Upsell hotel products and services based on thorough product knowledge.

Skills

Interpersonal communication skills

Detail-oriented

English communication skills

Ability to work under pressure

Education

High school diploma or equivalent

Diploma/Bachelor's in Hospitality or Tourism

Tools

VHP hotel system

Job description

DO YOU WANT TO BE PART OF A BRAND NEW WELLNESS CLUB IN BALI?

TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today's lifestyle needs.

We are looking for a Reception Staff for a new Wellness Club in Bali.

Responsibilities

• Ensure check-in and check-out processes are completed within 5 minutes.
• Demonstrate strong interpersonal communication skills: friendly, professional, and diplomatic in guest interactions; respond quickly to guest needs, provide solutions or alternatives for complaints, and deliver personalized service to maintain guest loyalty.
• Coordinate effectively across sections and departments to promptly fulfill guest needs.
• Possess thorough product knowledge and understanding of hotel facilities to enable upselling and cross-selling of hotel products and services.
• Detail-oriented in recording, remembering, and accurately communicating guest needs, preferences, and history.

Requirements

• Minimum high school (SMA/SMK) or equivalent; Diploma/Bachelor’s in Hospitality or Tourism preferred, with at least 1 year of experience in Front Office/GRO at a 5-star hotel (fresh graduates considered with 6 months OJT/Daily Worker experience); well-groomed, attractive, and professional appearance.
• Strong English communication skills (spoken and written); additional languages are a plus; friendly, responsive, detail-oriented, and able to work under pressure.
• Proficient in hotel system VHP for check-in, check-out, room blocking, special requests, and guest data entry.
• Knowledgeable of VIP/VVIP, repeat, and long-stay guest service standards; capable of handling guest complaints professionally following complaint-handling procedures (listen, empathize, solve, follow-up).
• Understand SOPs for coordination with related departments; able to prepare guest reports including preferences, special request logs, and Guest Satisfaction Index (GSI).

Benefits

• Basic salary (nett of tax)
• THR
• Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)
• Free parking (1 motorcycle / 1 car)
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts
• 1 meal per shift

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [e-mail] using the subject line: [Your Name] – [Desired Position]

Please submit your application before December 8, 2025.

Check our website at www.townsquare.co.id www.tssuites.com