QualityKiosk Technologies

Talent'd HR Solutions; Soon; On-site; IDR 502.092.000 - 669.457.000; Full time

Job summary

A leading digital quality assurance firm in Indonesia is seeking a Trainee Test Engineer to monitor the performance and availability of web and mobile applications. This role involves supporting various domains such as Banking and E-commerce while ensuring seamless customer experience through proactive monitoring. Ideal candidates will hold a B.E/B.Tech in IT or Computer Science and possess strong analytical skills, effective communication, and quick thinking abilities.

Qualifications

• B.E/B.Tech in IT, Computer Science, or Electronics & Telecommunication required.
• Effective communication and articulation skills necessary.
• Strong analytical and logical reasoning abilities sought.
• Quick thinking and adaptability are key.

Responsibilities

• Monitor performance and availability of applications, reporting issues.
• Support applications in various domains like Banking and E-commerce.
• Communicate with clients to resolve queries quickly and accurately.
• Analyze automation-captured failures and notify stakeholders.

Skills

Analytical Skills

Effective Communication

Logical Reasoning

Application Monitoring

Sanity Testing

Escalation Management

Quick Thinking

Client Interaction

Education

B.E/B.Tech in IT

B.E/B.Tech in Computer Science

Job description

As a Trainee Test Engineer at QualityKiosk Technologies, you will be responsible for monitoring the performance and availability of web and mobile applications for our clients. This role is critical in ensuring a seamless customer experience through proactive application monitoring and timely issue resolution.

• Continuous monitoring of applications
• Performing sanity checks across various domains
• Maintaining effective communication with stakeholders
• Following escalation protocols
• Issuing timely alerts for any issues
• Managing multiple tasks efficiently

Responsibilities

• Monitor performance and availability of applications, reporting issues to relevant stakeholders.
• Support applications in domains such as Banking, Insurance, Mutual Funds, E-commerce, Depositories, Trading, and Securities.
• Communicate proactively with clients to resolve queries quickly and accurately.
• Escalate monitoring challenges to higher levels and work towards resolution.
• Analyze automation-captured failures and notify the appropriate stakeholders promptly.
• Demonstrate strong analytical and logical reasoning skills with the ability to multitask.

Performance Indicators

• Minimal client complaints
• Timely escalation and alerts

  Required Qualifications

  • B.E/B.Tech in IT, Computer Science, or Electronics & Telecommunication
  • Effective communication and articulation skills
  • Strong analytical and logical reasoning abilities
  • Quick thinking and adaptability

  Key Skills

  Analytical Skills multitasking Effective Communication Logical Reasoning Application Monitoring Sanity Testing Escalation Management Quick Thinking Client Interaction

  Education Requirements

  • B.E/B.Tech in IT
  • Computer Science

  QualityKiosk Technologies

  QualityKiosk Technologies is a global leader in digital quality assurance solutions. The company works with top banks, insurers, trading companies, and digital-first organizations to ensure their applications run smoothly, securely, and efficiently. With a strong focus on innovation, automation, and real-time monitoring, QualityKiosk nurtures young engineers by giving them the training and platform needed to grow professionally