Quality Assurance Assistant Manager

Taman Safari Indonesia; Cisarua; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent hospitality company in Cisarua, Indonesia, is seeking a Quality Assurance Assistant Manager. This role is crucial in ensuring service excellence across resorts and hotels. The ideal candidate should have 3+ years of experience in hospitality and a strong commitment to maintaining quality standards. Responsibilities include conducting audits, monitoring guest feedback, and leading improvement initiatives.

Qualifications

• Minimum 3 years of experience in hospitality, preferably quality management or guest services.
• Strong communication and interpersonal skills.
• Analytical mindset with data-driven decision-making ability.
• Knowledge of hospitality quality and service standards.

Responsibilities

• Manage overall quality of guest experience in resorts and hotels.
• Conduct quality audits and identify areas for improvement.
• Collaborate with teams to enhance service and product quality.
• Monitor guest feedback and address concerns proactively.
• Participate in training team members on quality standards.

Skills

Communication skills

Analytical skills

Organizational skills

Job description

Overview

Quality Assurance Assistant Manager reports directly to the Vice President of Hotel.

Quality Assurance Assistant Manager plays a vital role in maintaining and enhancing the quality of guest experiences across Taman Safari Indonesia Group’s resorts and hotels. This position is responsible for ensuring that service excellence and hospitality standards are consistently met, while driving continuous improvement initiatives across all units.

Key Responsibilities

• Manage and ensure the overall quality of the guest experience in Taman Safari Indonesia’s resorts and hotels, in line with company service standards.
• Conduct regular quality audits to assess compliance and identify areas for improvement.
• Collaborate with resort and hotel operational teams to design and implement initiatives that enhance service and product quality.
• Monitor and follow up on guest feedback and reviews, taking proactive measures to address concerns and meet guest needs.
• Actively participate in the training and development of team members to strengthen their understanding of quality standards and continuous improvement processes.
• Foster a culture of service excellence, empathy, and guest satisfaction across all units.

Key Requirements

• Minimum 3 years of experience in the hospitality industry, preferably in quality management or guest services.
• Strong communication and interpersonal skills to work effectively with different teams and stakeholders.
• Analytical mindset with the ability to identify trends and make data-driven improvement decisions.
• Solid knowledge of hospitality quality and service standards.
• Willingness to travel for business trips across Taman Safari Indonesia Group units.
• Highly organized, independent, and able to manage multiple tasks.
• A passion for service excellence and commitment to maintaining the company’s high standards.

Due to the high volume of applications, only those selected for further consideration will be contacted.