Product & Operations Executive

Webuy; Jakarta Utara; On-site; IDR 672.608.000 - 1.008.913.000; Full time

Job summary

A rapidly growing social e-commerce platform is looking for a professional to assist in the product planning and management of travel products. The role requires 4-7 years of experience in the travel industry along with strong coordination and analytical skills. Responsibilities include supporting product launches, collecting customer feedback, and ensuring compliance with operational standards. Candidates should have a relevant Bachelor’s degree and proficiency in English and Microsoft Excel. This is an exciting opportunity to join a dynamic team in Indonesia.

Qualifications

• 4-7 years of experience in the travel industry.
• Good understanding of travel products such as tour packages, flights, hotels, and visa processes.
• Experience coordinating with airlines, hotels, tour operators, or ground handlers is a plus.

Responsibilities

• Assist in product planning and lifecycle management for travel products.
• Coordinate with product managers and teams for product launches and updates.
• Prepare operational, sales, and product performance reports.

Skills

Coordination skills

Communication skills

Analytical skills

Attention to detail

Proficiency in Google Workspace/Microsoft Office

Fluent in English

Education

Bachelor’s degree in Business, Tourism, Hospitality, Management, or related field

Tools

Google Workspace

Microsoft Excel

Job description

Role Overview

• Assist in product planning, development, and lifecycle management for travel products (tour packages, flights, hotels, and related services)
• Coordinate closely with product managers, operations, sales, marketing, and customer service teams
• Collect and analyze customer feedback, booking data, and market trends in the travel industry
• Support travel product launches, updates, pricing changes, and product documentation
• Monitor product performance such as sales, margins, customer satisfaction, and conversion rates
• Oversee daily operational activities related to travel product delivery and bookings
• Ensure operational processes comply with company policies, SOPs, and service quality standards
• Coordinate with airlines, hotels, tour operators, vendors, and internal teams
• Monitor timelines, booking workflows, and resource allocation
• Identify operational gaps and support continuous process improvements
• Prepare operational, sales, and product performance reports
• Maintain accurate travel product data, itineraries, SOPs, and operational records
• Support cross-department communication to ensure smooth product execution
• Track operational or product-related issues and follow up until resolution

Requirements

• Bachelor’s degree in Business, Tourism, Hospitality, Management, or a related field
• 4‑7 years of experience in the travel industry
• Good understanding of travel products such as tour packages, flights, hotels, and visa processes
• Strong coordination and communication skills with internal teams and external vendors
• Ability to analyze booking data, customer feedback, and market trends
• Detail‑oriented, organized, and able to manage multiple bookings and tasks simultaneously
• Proficient in Google Workspace / Microsoft Office (especially Excel for reporting)
• Fluent in English (written and spoken)
• Experience coordinating with airlines, hotels, tour operators, or ground handlers is a plus
• Familiarity with reservation systems or travel platforms is an advantage
• Proactive, problem‑solving mindset and willingness to learn

The company WEBUY is a rapidly growing social e-commerce platform founded in 2019, operating in Singapore, Malaysia, and Indonesia.