Product Manager (AI SaaS for Upwork Automation)

GigRadar.io; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading AI-powered SaaS company in Indonesia is seeking a Product Manager to lead product analytics, optimize user experiences, and drive growth. The ideal candidate has over 3 years of experience in product management or growth, strong analytical skills, and familiarity with SaaS tools. You'll collaborate closely with stakeholders to enhance customer journey intelligence and reactivate churned clients, with performance bonuses based on your impact.

Benefits

Performance Bonuses based on metrics

Work directly with the founder

Shape a product used by top agencies

Qualifications

• 3+ years in Product Management, Growth, or Account Management (SaaS or marketplace preferred).
• Strong analytical background — comfortable with data, metrics, and hypothesis testing.
• Familiarity with tools like Intercom, Notion, Amplitude/GA, and HubSpot.

Responsibilities

• Build customer journey intelligence.
• Drive feedback-to-feature loop.
• Reactivate churned customers.

Skills

Product Management

Data Analysis

Communication Skills

Customer Feedback

Tools

Intercom

Notion

Amplitude

HubSpot

Job description

About GigRadar

GigRadar is an AI-powered SaaS that automates business development for agencies and freelancers on Upwork, from job discovery to proposal writing and client acquisition.

Our stack includes cutting-edge systems like Sardor AI (Auto-Bidding) and Laziza AI (Matching Engine) that already serve 1,700+ and generate $1.3M ARR.

We’re entering a growth phase focused on AI product optimization, cross-sales, and customer reactivation and we’re hiring an analytical Product Manager to own this process.

Role Overview

You’ll sit at the intersection of product analytics, marketing, and success, building a full-funnel understanding of how customers move from first touch to expansion.

Your mission: turn user data and hypotheses into measurable product improvements that drive cross-sales, trial conversions, and reactivations.

The Role (what You'll Own)

• Build customer journey intelligence
• Map and analyze CJMs to identify bottlenecks and drop-off points.
• Translate insights into backlog items and feature hypotheses.
• Drive feedback-to-feature loop
• Collect and structure customer feedback (CSM, Intercom, churn surveys).
• Formulate hypotheses, validate them with data, and coordinate implementation.
• Optimize internal lead generation
• Design in-product funnels, banners, and triggers that convert active users into cross-sale leads.
• Track conversion rates, cost per internal lead, and expansion revenue.
• Reactivate churned customers
• Segment churn reasons and launch targeted reactivation campaigns.
• Monitor revenue uplift and retention improvements month-to-month.
• Scale trial conversions
• Launch and test free trial cohorts and incubators.
• Measure activation rates, conversion %, and trial revenue uplift.
• Report & coordinate
• Weekly reporting on metrics: internal leads, reactivations, trial conversions, expansion ARR.
• Collaborate closely with Sales Ops, CSM, and AI product teams.

What We're Looking For

• 3+ years in Product Management, Growth, or Account Management (SaaS or marketplace preferred).
• Strong analytical background — comfortable with data, metrics, and hypothesis testing.
• Familiarity with tools like Intercom, Notion, Amplitude/GA, and HubSpot.
• Excellent communication skills — you’ll interface with CSMs, engineers, and users.
• Bonus: experience with AI-driven products, Upwork, or B2B SaaS growth funnels.

KPI Framework

Area

KPI

Example Monthly Goal

Internal Leads – Generated & closed: 150 leads @ 30% close rate

Reactivations – Reactivated clients: 40 clients/month

Trial Conversions – Conversion %: 40% from 100 free trials

Expansion Revenue – Uplift %: +7% month-over-month

Your total comp grows directly with these performance metrics, there’s no ceiling.

Compensation & Growth

• Base: (for stability)
• Performance Bonuses: based on internal leads, reactivations, and trial conversions
• Projected bonus earnings:
  • Month 1: ~$900
  • Month 3: ~$2,000
  • Month 4+: $3,000–$5,000+ (no cap)

Why join GigRadar

• You’ll shape a product used daily by top-performing Upwork agencies.
• You’ll work directly with the founder on high-impact experiments.
• Every success translates into direct financial upside.. your ideas literally pay off.