Presales (Mekari Qontak)

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Software-as-a-Service provider in Indonesia seeks a Sales Support Specialist to lead technical support and ensure successful sales closure. This role involves developing long-lasting relationships with clients and understanding their business needs. Candidates should have CRM or ERP knowledge and at least a Bachelor's degree in relevant fields. Other requirements include excellent communication and organizational skills. The company offers competitive salary, private health insurance, and a dynamic work environment.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Qualifications

• Candidates must possess CRM Knowledge, or ERP.
• Excellent client-facing and internal communication skills.
• Solid organizational skills including attention to detail.

Responsibilities

• Lead presales technical / functional support activities.
• Work closely with Sales for successful closure.
• Develop long-lasting business relationships with clients.

Skills

CRM Knowledge

Analytical skills

Client-facing communication

Organizational skills

Education

Bachelor's Degree in Computer Science/Information Technology/HR Management

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

1. Formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction.
   • Formulation of high quality bids and proposals
   • Generate technical documents to support bid responses (RFI, RFP, etc)
   • Develops and delivers outstanding presentations and demonstrations
   • Create presentations and design architecture diagrams to present solutions to customer executives
   • Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations
2. Working closely with Sales to ensure successful closure of the sales process.
   • Joint development of Account Plans with Account Manager
   • Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery
   • Develop solutions for large and complex sales opportunities
   • Conduct Research & Propose Product Improvement that potentially solves market demands
   • Develop Product Knowledge of Sales Teams
3. Connecting a potential customer with a product or service that their company provides in order to meet the customer's requirements and facilitate a sale.
   • Working directly with clients to understand their business strategy, program requirements & process
   • Developing long-lasting and high-quality business relationships with clients by instilling trust and confidence
   • Utilizing specialist knowledge of business processes and the product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy

Requirements / Qualifications

• Candidates must possess CRM Knowledge, or ERP
• Candidates must possess at least a Bachelor's Degree in Computer Science/Information Technology/HR Management or equivalent
• Possess analytical skills to be able to solve problems that may come up during a typical workday
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!