Position

PT Summarecon Agung, Tbk; Bekasi; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in the wellness industry in Bekasi is looking for a membership manager to develop sales strategies and manage membership programs. The ideal candidate will have at least 3 years of experience in sales/marketing in the sport and wellness sector, alongside strong communication and leadership skills. Responsibilities include analyzing data trends, collaborating with various managers, and ensuring excellent member service.

Qualifications

• Min. 3 years of experience in sales/marketing, preferably in Sport, Gym, & Wellness industry.
• Creative, target-oriented, and strategic thinker.
• Positive attitude and strong work ethic.

Responsibilities

• Develop and execute sales strategies to increase new memberships.
• Collaborate with managers to create attractive membership programs.
• Analyze data to track member trends and behavior.

Skills

Strong communication skills

Negotiation skills

Interpersonal skills

Creative thinking

Leadership skills

Proficient in Microsoft Office

Education

Bachelor's degree in Management, Marketing, or related field

Job description

Qualifications

• Bachelor's degree in Management, Marketing, or related field.
• Min. 3 years of experience in sales/marketing, preferably in Sport, Gym, & Wellness industry.
• Strong communication, negotiation, and interpersonal skills.
• Creative, target-oriented, and strategic thinker.
• Proven leadership and team management skills.
• Positive attitude and strong work ethic.
• Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).

Job Description

• Develop and execute sales strategies to increase new memberships and meet revenue targets.
• Collaborate with the Sport Center Manager, Gym Manager, and Wellness Manager to create attractive membership programs and promotional campaigns.
• Collaborate with marketing, digital, and operations teams to drive membership growth.
• Analyze data to track member trends, behavior, and identify areas for improvement.
• Provide excellent service and maintain strong relationships with current and potential members.
• Handle member inquiries, feedback, and complaints with professional follow-up.
• Ensure accurate reporting on membership performance, retention, and financials.

Membership Program Management & Strategy

• Manage membership programs and design strategies to attract and retain members, with a clear focus on meeting and exceeding membership targets.
• Develop membership packages designed to fit to market needs and improve loyalty programs to achieve growth goals.
• Work closely with the Sport Center Manager, Wellness Manager, and Gym Manager to align sales strategy with available facilities and programs.

Data Analysis & Improvement

• Analyze membership data to identify trends, understand member behavior, and pinpoint areas for improvement, helping to meet or exceed target metrics.
• Generate reports on membership performance, revenue, and trends to support strategic decision-making aimed at hitting targets.

Sales & Marketing Collaboration

• Collaborate with the marketing team and related departments to effectively promote membership programs.
• Use creative marketing strategies to attract new members, boost retention, and achieve growth goals.

Customer Service & Relationship Management

• Provide excellent service and maintain strong relationships with membership members.
• Offer solutions to member inquiries and complaints, ensuring all needs are met promptly and professionally.

Event Management & Member Engagement

• Collaborate with the Sport Center Manager, Gym Manager, and Wellness Manager to organize exclusive member events, such as health seminars, fitness workshops, or social gatherings, to enhance engagement and loyalty.
• Build a strong community among members through activities that foster connections between members and the sports club team.

Budget & Financial Management

• Prepare and monitor budgets, ensuring established financial targets are met.
• Increase new memberships and meet revenue targets.
• Ensure membership programs operate efficiently to maximize profitability.
• Produce monthly reports on membership numbers and revenue, ensuring accuracy in financial data.

Membership Administration & Reporting

• Prepare monthly reports on membership numbers, retention rates, and revenue, aligning with overall membership targets.
• Oversee payment and contract administration, ensuring all transactions are handled accurately.

Innovation & Market Awareness

• Stay updated with industry trends and competitor offerings.
• Recommend new services, pricing models, or promotions based on market movement.