People Ops & Training Specialist

Moladin; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading mobility fintech platform in Indonesia seeks a skilled team member to manage the hiring process and ensure effective onboarding for CSCX agents. The ideal candidate will have experience in HR coordination and customer service management, possess strong interpersonal skills, and be comfortable in a dynamic environment. Responsibilities include overseeing training and performance evaluation to ensure service quality. Join an innovative company focused on improving financing access within the used car market.

Qualifications

• Experience in people operations or HR coordination.
• Strong understanding of recruitment and training processes.
• Able to handle sensitive matters professionally.

Responsibilities

• Manage hiring for CSCX agents, conducting interviews.
• Ensure timely onboarding and training for new hires.
• Monitor performance of CSCX team members.

Skills

HR coordination

Customer service team management

Interpersonal skills

Conflict-resolution skills

Familiarity with Google Workspace

Tools

Google Workspace

Excel

Job description

A leading mobility fintech platform in Indonesia seeks a skilled team member to manage the hiring process and ensure effective onboarding for CSCX agents. The ideal candidate will have experience in HR coordination and customer service management, possess strong interpersonal skills, and be comfortable in a dynamic environment. Responsibilities include overseeing training and performance evaluation to ensure service quality. Join an innovative company focused on improving financing access within the used car market.