Orientation Supervisor

PT. Graha Megaria Raya; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A lifestyle property development company in Jakarta is seeking an Orientation Supervisor to design engaging orientation programs and coach team members. The ideal candidate has a strong background in the hospitality industry and at least 2 years of experience in Learning & Development. Responsibilities include managing orientation schedules and promoting continuous learning. This role offers benefits including medical reimbursement and a basic salary net of tax.

Benefits

Basic Salary (nett of tax)

THR

Medical Reimbursement up to 85%

Free Parking

Qualifications

• Experience in the hospitality industry with solid knowledge of service culture and operational standards.
• At least 2 years in Learning & Development, focusing on onboarding and employee training programs.
• Skilled in designing and delivering orientation/training materials.

Responsibilities

• Design and deliver engaging orientation programs.
• Coach and empower new and existing team members.
• Plan and manage orientation schedules.
• Promote continuous learning through follow-up programs.
• Build strong connections and stay adaptable.

Skills

Hospitality industry knowledge

Onboarding and training programs

Training needs assessment

Effective communication

Empathy and interpersonal skills

Job description

TS Group is the expert in Lifestyle Property Development, with over 20 years of experience.

After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today's lifestyle needs.

We are looking for a Orientation Supervisor to support our growth in Jakarta.

Responsibilities

• Design and deliver engaging orientation programs, creating interactive and adaptable materials for all employee levels through discussions, role plays, and coaching, using a human‑centered approach that considers motivation, diverse learning styles, and employee comfort to support a smooth transition into the organization.
• Coach and empower new and existing team members, ensuring growth that aligns with company standards while providing feedback to department heads, and building trust‑based relationships through constructive feedback, active listening, and fostering a positive, collaborative team culture.
• Plan and manage orientation schedules based on training needs and operational priorities, and evaluate results across knowledge, skills, and behavior, demonstrating strong time management, team coordination, and people‑focused evaluation to ensure the orientation experience remains effective and human‑driven.
• Promote continuous learning through follow‑up programs such as focus group discussions, business process sharing, and policy refreshers, while encouraging a growth mindset, openness, and personal accountability to support professional and behavioral development.
• Build strong connections and stay adaptable, fostering a fun, supportive environment while responding quickly to changes in orientation needs, showcasing empathy, effective interpersonal communication, and inclusive leadership when addressing challenges or organizational shifts.

Qualifications

• Experience in the hospitality industry with solid knowledge of service culture and operational standards.
• At least 2 years in Learning & Development, focusing on onboarding and employee training programs.
• Skilled in designing and delivering orientation/training materials, aligned with company standards and evolving business needs.
• Able to identify training needs (TNA), deliver training sessions, and monitor employee behavior to ensure performance and alignment with company values.
• Experienced in training evaluation and reporting, including gathering feedback from participants and tracking the effectiveness of onboarding and development programs, with familiarity in hospitality standards (service excellence, grooming, brand consistency).

Benefits

• Basic Salary (nett of tax).
• THR.
• Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).

Application Process

Send your latest CV now using the subject line: [Your Name] – [Desired Position]. Please submit your application before December 1, 2025. All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.

Check our website at www.townsquare.co.id and www.tssuites.com.