Operation Manager

Askarasoft; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT solutions firm is seeking an Operations Manager based in Surabaya to bring structure and execution excellence across various operational processes. Collaborate closely with the CEO and ensure sales processes adhere to Standard Operating Procedures (SOPs). The ideal candidate should have at least 2 years in a senior role and a strong technical background. This position offers real authority with high impact on the organization as it scales.

Qualifications

• Minimum 2 years in a Head-level role or 3+ years of experience in operations.
• Strong background in software development, engineering operations, or technical delivery.
• Proven experience managing staff and improving team performance.

Responsibilities

• Document, maintain, and improve Standard Operating Procedures (SOPs).
• Ensure sales processes are executed according to SOPs.
• Implement initiatives to improve operational efficiency.
• Coordinate with project managers to meet deliverables.
• Anticipate operational risks and guide preventive measures.

Skills

Structured thinking

Problem-solving

Leadership

Team collaboration

Effective communication

Fluent English

Job description

Askarasoft is an IT company based in Surabaya, delivering enterprise solutions and SaaS platforms for corporate clients. As we continue to scale, we are looking for an Operations Manager who can bring structure, discipline, and execution excellence across sales, delivery, people operations, and internal systems.

This role works closely with the CEO and plays a critical part in ensuring the company operates efficiently, consistently, and ready to scale.

Key Responsibilities

Document, maintain, and continuously improve Standard Operating Procedures (SOPs) across all operational processes.

Ensure sales processes are executed according to SOPs, including reviewing follow-ups, customer communication, and response discipline.

Implement initiatives to improve operational efficiency, scalability, and execution quality.

Cross-Department Coordination

Coordinate closely with Project Managers and team leads to ensure all departments meet timelines, deadlines, deliverables, and quality benchmarks.

Ensure teams are working according to schedules and operational plans.

Anticipate operational risks and guide preventive measures across all departments.

People Operations & Culture

Ensure onboarding processes for new employees are executed consistently according to SOPs.

Direct and lead the operations team by setting clear goals, providing guidance, and fostering a collaborative, high-achieving culture.

Strengthen company culture as the organization scales.

Performance Management & KPIs

Design and implement departmental KPIs aligned with the Annual Program Plan.

Monitor, analyze, and report performance metrics to ensure operational goals are met.

Drive accountability and continuous improvement across teams.

Finance & Compliance

Coordinate with the finance team to monitor budgets, expenses, and financial performance related to operations.

Ensure compliance with all relevant regulations, internal policies, and industry standards.

Strategic Partnership with CEO

Work closely with the CEO on system implementation, operational planning, and execution priorities.

Act as a key execution partner to translate strategy into day-to-day operations.

Office & Organizational Operations

Manage office operations, team coordination, and cross-department activities.

Support business continuity and operational readiness for growth.

Job Requirements

Experience & Background

Minimum 2 years in a Head-level role, or 3+ years of experience in operations.

Strong background in software development, engineering operations, or technical delivery.

Proven experience managing staff and improving team performance.

Strong structured thinking and problem-solving ability.

Ability to communicate effectively with senior stakeholders, both internally and externally.

Fluent in English (written and spoken).

Strong leadership skills with the ability to guide teams while remaining hands-on when needed.

Team player with the ability to work independently and decisively.

Other Requirements

Position is based in Surabaya.

Willing to undertake frequent domestic travel and occasional international travel.

Why Join Askarasoft?

High-impact role with real authority and ownership

Direct collaboration with the CEO

Opportunity to shape operational systems as the company scales

Work in a fast-growing enterprise SaaS and IT environment

Askarasoft is a Enterprise Software Developer ranging from school to manufacturing industries. Our product consist of HRIS, school information system, e-learning, LMS, and CRM. We help industries create better business process and decision. Askarasoft has been trusted by multiple companies to improve business process and sales.