Operasional Manager (F&B)

PT Griya Pesona Integrita; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A food and beverage establishment in Tangerang, Indonesia is seeking a Manager to oversee daily operations and ensure exceptional customer service in a dynamic environment. Candidates should have a strong leadership background in the food and beverage industry and a passion for high-quality products. Responsibilities include managing staff, enhancing customer experience, and collaborating on marketing strategies.

Qualifications

• Proven experience in a supervisory or managerial role within the food and beverage industry.
• Strong understanding of coffee and a passion for delivering a high-quality product.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and make effective decisions in a fast-paced environment.
• Knowledge of business and financial principles.

Responsibilities

• Provide strong leadership to the resto & coffee shop team.
• Oversee day-to-day operations, including opening and closing procedures.
• Ensure a consistently high level of customer service.
• Maintain high-quality standards for all products.
• Collaborate with the marketing team to develop promotional strategies.

Skills

Leadership

Communication

Organizational skills

Multitasking

Customer service

Job description

Coffeeshop (@hyprcaffeine) Japanese Restaurant (@kazuhiro.id)

Key Responsibilities

Leadership and Management

• Provide strong leadership to the resto & coffee shop team, fostering a positive and collaborative work environment.
• Recruit, train, and supervise staff, ensuring they deliver exceptional customer service.
• Schedule and manage shifts, addressing any staffing issues promptly.

Operational Excellence

• Oversee day-to-day operations, including opening and closing procedures.
• Monitor inventory levels and manage supplies to ensure product availability.
• Implement and enforce health and safety standards to ensure a clean and safe environment.

Customer Experience

• Ensure a consistently high level of customer service by training staff on product knowledge and customer interactions.
• Gather customer feedback and implement improvements to enhance the overall customer experience.

Product Quality and Innovation

• Maintain high-quality standards for all the products.
• Stay informed about F&B trends, and introduce new and innovative products to attract and retain customers.
• Develop and manage budgets, aiming for cost-effective operations.
• Monitor sales and expenses, implementing strategies to maximize profitability.
• Analyze financial reports and implement improvements as needed.

Marketing and Promotion

• Collaborate with the marketing team to develop and execute promotional strategies.
• Implement marketing initiatives to attract new customers and retain existing ones.

Community Engagement

• Foster relationships with the local community, exploring opportunities for partnerships and collaborations.
• Participate in community events to enhance the coffee shop's presence and reputation.

Compliance

• Ensure compliance with local health regulations, labor laws, and other relevant guidelines.

Qualifications

• Proven experience in a supervisory or managerial role within the food and beverage industry.
• Strong understanding of coffee and a passion for delivering a high-quality product.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and make effective decisions in a fast-paced environment.
• Knowledge of business and financial principles.
• Flexibility to work evenings, weekends, and holidays as needed.

This job description is a general outline of responsibilities and qualifications and may be subject to modifications based on the specific needs and circumstances of the coffee shop & Restaurant.