(native Japanese) Customer Support Consultant, emails/chats (Remote)

SupportYourApp; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 656.491.000 - 984.737.000; Full time

Job summary

A global technology support company is seeking a customer support representative fluent in Japanese and English. You will provide exceptional support through chats and emails, build lasting customer relationships, and stay updated on technology. Experience in crypto is essential. Enjoy a flexible work schedule and the opportunity to work fully remotely. A personal laptop and stable internet connection are required.

Benefits

Flexible schedule

Fully remote work opportunity

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management

Qualifications

• At least 6 months of experience in a customer support role.
• Personal or professional experience in crypto is a must.
• Personal laptop with at least 8GB of RAM and a stable internet connection.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers.
• Stay up-to-date with cutting-edge technology.

Skills

Native Japanese communication skills

Native English communication skills

Analytical skills

Research skills

Positive attitude

Responsible attitude

Tools

CRM systems

Job description

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of our clients' products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

• Experience with CRM systems

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.