Mining Software Support Engineer — APAC, Remote & On-Call

Hexagon; Balikpapan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global leader in measurement technologies is seeking a Software Support Engineer for their Balikpapan office. This role involves providing remote technical assistance, ensuring effective operation of mining technology at customer sites, and addressing technical issues promptly. Candidates should have a background in engineering or computer science, at least 3 years of experience with scripting languages, and fluency in both Indonesian and English.

Qualifications

• Minimum 3 years experience with scripting languages.
• Experience within mining industry is essential.
• Fluent in Indonesian and English, both verbal and written.

Responsibilities

• Provide remote technical assistance to customers.
• Support and maintain software at remote sites.
• Investigate and resolve technical issues.
• Document technical processes and communicate effectively.

Skills

Networking

Database Administration

C++ or Objective-C

Scripting Languages (bash, perl, python)

Relational Databases (PostgreSQL, Microsoft SQL Server)

NoSQL Databases (MongoDB)

Wireless Networks

Fleet Management Systems

Education

Tertiary Qualifications in Computer Science, Engineering

Job description

A global leader in measurement technologies is seeking a Software Support Engineer for their Balikpapan office. This role involves providing remote technical assistance, ensuring effective operation of mining technology at customer sites, and addressing technical issues promptly. Candidates should have a background in engineering or computer science, at least 3 years of experience with scripting languages, and fluency in both Indonesian and English.