Managed Services Delivery Lead — Team & Process Expert

PT Indo Online Mitra Usaha (Vox Asia / BraveHub); Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital technology firm in Indonesia is looking for a Service Delivery Team Lead to manage the Managed Services team. This role emphasizes people management, service delivery, and coordination. The ideal candidate should possess strong organizational, communication, and leadership skills. Responsibilities include task coordination, workload monitoring, and ensuring service levels are met. A Bachelor’s degree and at least 3 years of relevant experience are required. Proficiency in English is essential, and familiarity with IT services is a plus.

Qualifications

• Minimum 3 years of experience in coordination, operations, service delivery, or team leadership roles.
• Excellent communication and interpersonal abilities.
• Able to handle multiple priorities in a dynamic environment.

Responsibilities

• Coordinate and organize daily tasks for the Managed Services team.
• Monitor team workload and actively follow up on task progress.
• Support team members to stay focused, structured, and productive.
• Prepare regular service reports.
• Act as a bridge between management and the operational team.

Skills

Organizational skills

Communication skills

Leadership skills

Time-management skills

Detail-oriented

Interpersonal skills

Proficiency in English

Basic IT knowledge

Education

Bachelor’s degree in any discipline

Tools

Ticketing or service management tools

Job description

A leading digital technology firm in Indonesia is looking for a Service Delivery Team Lead to manage the Managed Services team. This role emphasizes people management, service delivery, and coordination. The ideal candidate should possess strong organizational, communication, and leadership skills. Responsibilities include task coordination, workload monitoring, and ensuring service levels are met. A Bachelor’s degree and at least 3 years of relevant experience are required. Proficiency in English is essential, and familiarity with IT services is a plus.