Learning & Development Associate

PT Trinusa Travelindo; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading tech startup in Jakarta is seeking a Training Specialist to design and deliver training programs for BPO environments. Responsibilities include customizing content, monitoring trainee performance, and collaborating with operations teams to align training initiatives with business goals. Ideal candidates will have a minimum of 3 years experience in credit risk and strong analytical skills. The role requires fluency in Bahasa Indonesia and English, with a preference for Python knowledge.

Qualifications

• Minimum 3 years of experience in credit risk or portfolio management.
• Skilled in creating complex presentations and reports.
• Understanding of risk scoring and credit risk.

Responsibilities

• Develop and deliver training programs tailored to BPO environment.
• Monitor trainee performance and assess training effectiveness.
• Customize training content for different teams based on specific needs.

Skills

Quantitative skills

Analytical skills (SQL)

Project management

Fluency in Bahasa Indonesia and English

Tools

SQL

Python

Job description

The Expected Day To Day Scope Is As Follows

• Training Program Development and Delivery: Design, develop, and implement effective training programs tailored to the needs of a BPO environment. Deliver training sessions to agents, supervisors, and team leaders, ensuring they are equipped with the skills to meet performance targets. Utilize a variety of training methodologies, techniques, concepts, and learning tools to ensure maximum effectiveness.
• Performance Management: Monitor the performance of trainees, assess training effectiveness, and provide continuous improvement suggestions to managers and team leads. Implement feedback mechanisms and performance metrics to measure success and identify areas for development.
• Stakeholder Collaboration: Work closely with Operations teams to understand training needs, business goals, and challenges. Align training initiatives with organizational objectives and ensure training materials are up-to-date and relevant.Communicate regularly with management to provide updates on training activities and outcomes.
• Content Customization: Customize training content to cater to different teams, ensuring it is relevant to the specific processes, products, or services being offered in the BPO environment. Develop e-learning modules, workshops, and role-playing scenarios.
• Reporting and Documentation: Maintain accurate records of training sessions, completion rates, and workload. Provide detailed reports on training outcomes, including feedback and recommendations for improvement.
• Quality Assurance: Ensure that training programs adhere to quality standards and that all employees receive consistent and high-quality training. Regularly evaluate and update training content based on feedback and changes in the industry. Ensure compliance with relevant regulations and standards related to training and development. Foster a positive learning environment and promote a culture of continuous improvement.

Job Requirements

• Min 3 years work experience related to credit risk, portfolio management and/or credit policy.
• Have good quantitative skills in order to assess data and be able to see and analyze trends.
• Experienced in creating senior-level presentation materials and complex, yet clear reports.
• Have analytical skills (moderate to advanced level using SQL), especially in forecast analysis, risk performance
• Understanding risk scoring and credit risk
• Have general knowledge on product development (e.g. such as underwriting system, product settings)
• Have skills in project management (to handle projects/initiatives)
• Having Python skills would be considered a plus.
• Fluent in both Bahasa Indonesia and English

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

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