Junior Customer Service Representative, Personal Lines

Lawrie Insurance Group; Kwagas; On-site; IDR 755.667.000 - 839.631.000; Full time

Job summary

A leading insurance firm is looking for a Junior Customer Service Representative in Indonesia, Papua Barat. The role involves managing a portfolio of clients, providing professional advice, processing policy changes, and ensuring client satisfaction. Candidates should have over 5 years of customer service experience and be eager to pursue a RIBO license. The salary range for this position is $45,000 - $50,000 annually, with support for licensing costs provided.

Qualifications

• 5+ years of customer service or hospitality experience required.
• Eagerness to obtain RIBO license with support provided.
• High level of computer skills and knowledge needed.

Responsibilities

• Provide professional advice to clients for claims.
• Process policy changes in a timely manner.
• Manage a portfolio of clients ensuring retention.

Skills

Strong communication skills

Relationship management

Organizational skills

Attention to detail

Job description

Eager to start your career in the insurance industry?

Do you love helping people and brightening their day? Are you thrilled to go the extra mile to provide excellent customer service? Do you enjoy solving problems and making clients happy? If so, this position might be just perfect for you!

Our Personal Lines team is on the lookout for a dynamic individual with a strong background in customer service to join us as a Junior Customer Service Representative, Personal Lines. So, if you’re passionate about helping people, excited to provide top-notch service, and eager to start your journey in the insurance industry, we want you on our team!

Not sold yet? No RIBO license is required to apply. If you’re the successful candidate, we’ll reimburse you for 100% of prep course and exam costs when you join us.

This role offers you the chance to manage a portfolio of clients, fostering strong and lasting relationships. You'll handle account servicing by processing policy changes and offering claims advice ensuring high client retention.

What will you do?

• Provide timely professional advice to clients for renewal claims, billing, etc.
• Process all policy changes/requests to ensure accurate and timely responses.
• Underwrite all renewals thoroughly – responsible for retention.
• Managing a client book of business.
• Review client’s overall insurance needs and refer to other departments as appropriate.
• Process month end reports.

Knowledge, Skills, and Qualifications:

• 5+ years of customer service or hospitality experience.
• Eagerness to obtain your RIBO license before joining, with our full support.
• Strong communication, presentation, and relationship skills.
• Ability to learn quickly.
• Ability to organize and prioritize work effectively.
• Strong accuracy and attention to detail.
• High level of computer skills, and knowledge.

Please note, only qualified candidates will be contacted. Thank you for your interest in this exciting opportunity.

The salary range for this newly created role is $45,000 - $50,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Lawrie Insurance Group Inc. Is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require accommodation.