Join IP-Tribe Technology Indonesia as an Operations Engineer

IP-TRIBE PRIVATE LIMITED; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology firm in Indonesia seeks an Operations Engineer to deliver crucial technical support. The role offers a chance to gain expertise in cloud (AWS/Azure), IP telephony, and more. Candidates should have a degree in IT or related fields and 1-2 years in telecom or cloud support, though fresh graduates are encouraged to apply. This position promises ample professional development and a collaborative environment as you help ensure service reliability for clients.

Benefits

Structured mentorship

Skill-building opportunities

Access to internal tech talks

Certification support

Qualifications

• 1-2 years in telecom, IP telephony, data networking, or cloud support.
• Fresh graduates with a strong aptitude and passion are welcome.
• Certifications (e.g., CCNA, CompTIA, AWS) are a plus but not mandatory.

Responsibilities

• Provide expert remote & on-site technical support.
• Diagnose and resolve incidents from tickets to escalations.
• Perform system testing and root-cause analysis.

Skills

Technical support for network and cloud systems

Problem-solving skills

Customer empathy

Proficiency in English

Adaptability to technology trends

Education

Diploma or degree in Computer Engineering, Computer Science, or IT

Tools

AWS

Azure

Google Cloud Platform

CCNA

Kubernetes

Job description

Join IP-Tribe Technology Indonesia as an Operations Engineer

At IP-Tribe, we don’t just support infrastructure, we empower businesses to thrive in a hyper-connected world. As an Operations Engineer, you’ll be at the heart of delivering mission-critical technical support, working alongside a dynamic, collaborative team that values agility, ownership, and continuous learning.

This is more than a support role, it’s an opportunity to grow your expertise across cutting-edge domains like cloud (AWS/Azure), IP telephony, cybersecurity, and data networking, while making a real impact for our global customers.

What You’ll Do

You’ll combine technical skill with customer empathy to ensure uninterrupted service and rapid resolution—even under pressure:

• 💻 Provide expert remote & on‑site technical support for complex telecom, network, and cloud systems
• 🛠️ Diagnose, troubleshoot, and resolve incidents, from frontline tickets to high‑severity escalations
• 🧪 Perform system testing, validation, and root‑cause analysis to prevent recurrence
• 🌐 Participate in our 24/7 TAC (Technical Assistance Centre) rotation, ensuring round‑the‑clock reliability
• 📊 Maintain meticulous work records, generate insightful reports, and contribute to process improvement
• 🤝 Build trusted relationships with clients—acting as a technical advisor, not just a responder
• 🌱 Take on stretch assignments and grow into new responsibilities as our team evolves

🌟 Who You Are

Education & Experience

Diploma or degree in Computer Engineering, Computer Science, IT, or related field

1–2 years in telecom, IP telephony, data networking, or cloud support (but fresh grads with strong aptitude and passion: we want you too!)

Certifications (e.g., CCNA, CompTIA Network+/Security+, AWS/Azure Fundamentals) are a plus but not a barrier

In-depth knowledge of Business Support Systems (BSS), Online Charging Systems (OCS), Policy and Charging Rules Function (PCRF), Diameter Edge Agent (DEA), and Diameter Routing Agent (DRA).

Proficiency with any cloud platforms and services, including AWS, Azure, or Google Cloud Platform.

Professional certifications in relevant areas (e.g., Firewalls, AWS, Red Hat, Database Systems, Kubernetes, Linux) are highly advantageous.

Skills & Mindset

A natural problem‑solver who thrives on dissecting complex issues.

Self‑driven, proactive, and comfortable working with minimal supervision.

Strong written & spoken English, able to translate tech into clear, confident communication.

Eager to learn, adapt, and stay ahead of emerging tech trends (SD‑WAN, SASE, automation, etc.).

A team player who values collaboration, but isn’t afraid to take ownership.

🌈 Why IP-Tribe?

Structured mentorship, skill‑building opportunities, and pathways into DevOps, SRE, or architecture roles.

Support enterprise clients where your work directly enables business continuity.

Access to internal tech talks, certification support, and hands‑on labs.

Respect, transparency, and psychological safety are non‑negotiable.

Ready to Engineer Reliability With Purpose?

We’re excited to hear from curious, capable individuals, whether you’re just starting out or levelling up your career. If you’re passionate about technology and people, we’d love to talk.

Apply now, your next growth chapter starts here.