IT Support - ITSUP

PT SOLTECH DATA INDONESIA; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 150.000.000; Full time

Job summary

A leading IT outsourcing company in Jakarta seeks a skilled IT Support Technician. This role requires 2+ years of experience in IT support. Responsibilities include providing technical support, performing installations, and collaborating with IT team members. Ideal candidates will have strong communication skills, proficiency with Windows and Mac, and a willingness to learn new technologies. Join our dynamic team and contribute to delivering efficient IT solutions.

Qualifications

• 2+ years of experience in IT support or related field.
• Must be logical, meticulous, analytical and a good problem solver.
• Willing to work overtime and outdoor.

Responsibilities

• Provide technical support to staff members via phone, email, and in-person.
• Perform hardware and software installations, upgrades, and maintenance.
• Troubleshoot and resolve technical problems with computers and printers.

Skills

Communication skills

Problem-solving skills

Attention to detail

Ability to work independently

Familiarity with Windows

Familiarity with Mac OS

Basic networking

Education

Graduated, min SMK majoring in Computer or Computer and Network Engineering

Job description

PT. Soltech Data Indonesia is a company that focus on IT Outsources and Managed Service Provider. The ultimate benefit of a managed services provider is its ability to lower business costs. By providing the required IT services, our experienced team provides a more economical alternative to companies seeking IT solutions.

Job Description

• Provide technical support to staff members via phone, email, and in-person
• Perform hardware and software installations, upgrades, and maintenance
• Troubleshoot and resolve technical problems with computers, printers, and other hardware devices
• Maintain accurate documentation of IT assets, inventory, and maintenance logs
• Assist in network administration tasks, such as setting up user accounts and permissions
• Collaborate with other IT team members to provide solutions and resolve issues
• Research and recommend new hardware and software solutions to improve efficiency and productivity
• Stay up-to-date with the latest developments in technology and IT best practices

Qualifications

• Graduated, min SMKmajoring in Computer or Computer and Network Engineering
• 2+ years of experience in IT support or related field
• Logical, meticulous, analytical anda good problem solver
• Ready to work overtime and outdoor
• Experience with Windows and Mac operating systems, Microsoft Office Suite, and basic networking
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to prioritize tasks
• Willingness to learn new technologies and skills
• Understand router (mikrotik), switch, IP, DNS (preferred)

Additional Information

Please attach your test from www.16personalities.com