IT Support Engineer

ZALORA Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading online fashion retailer in Jakarta is seeking an IT Support Engineer to provide reliable service desk and onsite IT support. Responsibilities include maintaining IT operations, assisting with procurement, and ensuring compliance with policies. Candidates should have experience in service desk support, strong troubleshooting skills in various operating systems, and be fluent in English and Bahasa. This role offers the opportunity to be part of a dynamic IT team in a fast-paced environment.

Qualifications

• Minimum 1-year experience in service desk support and IT infrastructure support.
• Familiar with installation and configuration of hardware devices.
• Excellent in creating IT documentation including SOPs and user guides.

Responsibilities

• Provide support for company-owned end-user devices.
• Maintain IT operations including backups and monitoring.
• Ensure compliance with approved IT policies.

Skills

Troubleshooting skills in Linux

Troubleshooting skills in Mac OS

Troubleshooting skills in Windows 10 & 11

Knowledge of hardware installation

Fluency in English

Fluency in Bahasa

Education

Professional Certificate in Computer Science/Information Technology

Tools

Kaseya VSA Professional

Helpdesk Ticketing System

MS Active Directory GPO

Powershell

Job description

ZALORA is looking for an IT Support Engineer to deliver reliable service desk and onsite IT support across our Jakarta Head Office (Jakarta Selatan). In this role, you’ll support end-user devices and business applications, maintain day-to-day IT operations (including backups, monitoring, and logging), ensure SOP/policy compliance, and assist with IT procurement.

Responsibilities

• Service Desk & Applications support: Provide support of all company owned end user devices
• Operations: Deploy, maintain, execute and support procedures for highly effective and reliable onsite IT operations. Utilize appropriate tools and utilities to facilitate operations monitoring. Administer operations applications such as backups, system monitoring and logging. Initiate action to ensure problems are addressed promptly and appropriately
• Policy and compliance: Auditing IT operational environment to comply with approved SOPs
• Procurement: Assist in sourcing of IT equipment and infrastructure vendors

Requirements

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology or equivalent.
• Minimum 1-year working experience in hands-on service desk support and IT infrastructure support
• Willing to workin ZALORA's Head Office (Jakarta Selatan) and ZALORA's Warehouse (Bekasi)
• Excellent troubleshooting skillset in Linux, Mac OS, Windows 10 & 11 operating systems, printer and device drivers, wireless and LAN connections
• Familiar with the installation, configuration management and debugging of hardware devices (router, firewall, switch, server and NAS Storage)
• Familiar with Kaseya VSA Professional and Helpdesk Ticketing System
• Excellent knowledge in deploying and maintaining MS Active Directory GPO and Powershell scripting
• Fluent in English & Bahasa
• Excellent in creating IT documentation (SOPs, work instruction, and user guide)
• Proactive and fast learner. Passion about new concepts & technologies
• Strong analytical mind and willing to accept new challenges
• Self-motivated, ability to work independently with minimum supervision

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group