IT Support

Cakap; Tangerang; On-site; IDR 7.000.000 - 10.000.000; Full time

Job summary

A technology firm located in Indonesia is seeking an IT Support Technician to manage office networks, provide technical support, and maintain IT assets. The ideal candidate will possess strong knowledge of networking, experience with various operating systems, and excellent problem-solving abilities. This role requires effective communication skills to assist employees and a good understanding of cybersecurity. Join a dynamic team committed to ensuring tech functionality within the organization.

Qualifications

• Proven experience as an IT Support, IT Technician, or similar role.
• Experience with Windows, macOS, and basic troubleshooting of office devices.
• Familiarity with IT asset management and inventory tracking.
• Understanding of basic cybersecurity best practices.

Responsibilities

• Manage and maintain office internet/wifi networks to ensure stable connectivity.
• Oversee laptop handover for new hires and retrieve devices from offboarding employees.
• Maintain an inventory of IT assets and ensure proper tracking.
• Provide technical support to employees for hardware, software, and connectivity issues.
• Install, configure, and update company-approved software and security patches on devices.

Skills

Networking (LAN/WAN, routers, access points, firewalls)

Problem-solving skills

Strong communication skills

Management of multiple tasks

Experience in cloud-based tools (Google Workspace, Microsoft 365)

Education

Experience in IT Support or IT Technician role

Job description

Job Description

What You Will Do

• Manage and maintain office internet/wifi networks to ensure stable connectivity.
• Oversee laptop handover for new hires and retrieve devices from offboarding employees.
• Maintain an inventory of IT assets (laptops, routers, peripherals, etc.) and ensure proper tracking.
• Provide technical support to employees for hardware, software, and connectivity issues.
• Install, configure, and update company-approved software and security patches on devices.
• Collaborate with vendors for IT-related purchases and service maintenance.
• Ensure compliance with IT security policies and best practices.
• Perform basic troubleshooting for printers, network devices, and other office IT equipment.
• Assist with setting up IT infrastructure for events, meetings, or remote work arrangements.

Requirements

• Proven experience as an IT Support, IT Technician, or similar role.
• Strong knowledge of networking (LAN/WAN, routers, access points, firewalls).
• Experience with Windows, macOS, and basic troubleshooting of office devices.
• Familiarity with IT asset management and inventory tracking.
• Good problem-solving skills and ability to work independently.
• Strong communication skills to assist employees with technical issues.
• Ability to manage multiple tasks and prioritize efficiently.
• Experience in cloud-based tools (Google Workspace, Microsoft 365, etc.).
• Understanding of basic cybersecurity best practices.
• Strong understanding of ISO 27001 frameworks and Information Security Management Systems (ISMS).

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