IT Specialist

Hilton Bali Resort; Jakarta Pusat; On-site; IDR 507.700.000 - 846.167.000; Full time

Job summary

A leading hospitality company is seeking an IT Coordinator in Jakarta Pusat, Indonesia. This role involves day-to-day support of IT systems within the hotel, ensuring reliable service for both staff and guests. Ideal candidates will have previous IT experience, particularly in the hotel or service sector, and proficiency in Microsoft systems, along with strong organizational and interpersonal skills. The company emphasizes a commitment to excellent guest experiences and continuous improvement in technology support.

Qualifications

• Previous IT experience, preferably in the hotel, leisure, and/or service sector.
• Experience of all Microsoft systems.
• Experience of hotel applications, such as Fidelio and Micros, preferred.
• Excellent organizational and interpersonal skills.
• Current technical skills and knowledge of technology.

Responsibilities

• Provide day-to-day support for all internal hotel IT systems and users.
• Record issues and advise the IT Manager on further attention needed.
• Recommend system improvements to the IT Manager.
• Communicate with the Business Center Team for Guest-related IT requirements.

Skills

IT experience in hotel or service sector

Experience with Microsoft systems

Knowledge of hotel applications (Fidelio, Micros)

Organizational skills

Interpersonal skills

Current technical skills

Job description

An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

What are we looking for?

IT Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!