IT Operation Support Staff

Orang Tua Group; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A consumer goods firm in West Jakarta is looking for an IT support specialist to provide daily technical support for operations and end-users. Responsibilities include monitoring IT systems, troubleshooting issues, and assisting with asset management. Candidates should hold a Bachelor's degree in IT or related fields and have 1-3 years of experience in IT support. The role requires the ability to work under pressure and may involve shift work.

Qualifications

• 1-3 years of experience in IT support/helpdesk roles.
• Ability to work under pressure.
• Willing to work in shifts if required.

Responsibilities

• Provide daily technical support for IT operations and end-users.
• Monitor and maintain IT systems to ensure smooth operations.
• Troubleshoot software and hardware issues.
• Assist in IT asset management and system documentation.
• Coordinate with vendors or higher level IT teams for issue escalation.

Skills

Technical support

Troubleshooting

IT asset management

Education

Bachelor's degree in Information Technology

Job description

OT is a consumer goods company that produces a wide range of daily necessities, including food, beverages and personal care products.

Responsibilities:

• Provide daily technical support for IT operations and end-users.
• Monitor and maintain IT systems to ensure smooth operations.
• Troubleshoot software and hardware issues.
• Assist in IT asset management and system documentation.
• Coordinate with vendors or higher level IT teams for issue escalation.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (min. GPA 3.00).
• 1-3 years of experience in IT support/helpdesk roles.
• Ability to work under pressure and in shifts if required.
• Willing to be placed in West Jakarta.