HR Rewards & Operations Manager (Senior Expert)

cha Talent); Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading multifinance company in Jakarta is seeking an HR Rewards & Operations Manager to drive their total rewards strategy. This strategic role will oversee compensation, benefits, and performance management, impacting employee engagement directly. The ideal candidate will possess extensive HR experience, strong analytical skills, and the ability to influence stakeholders effectively. Join a dynamic team committed to innovation in financial services.

Benefits

Competitive salary

Dynamic HR team environment

Impactful role in company strategy

Qualifications

• Minimum 8–10 years of HR experience, with at least 5 years in Compensation & Benefits.
• Proven track record in designing and leading rewards strategy.
• Strong verbal communication skills in English.

Responsibilities

• Lead the design, implementation, and governance of compensation structures.
• Oversee payroll operations, ensuring accuracy and compliance.
• Guide the performance management framework, linking outcomes to rewards.

Skills

Stakeholder management

Analytical skills

Vendor negotiation

Communication skills

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS systems

Payroll systems

Job description

HR Rewards & Operations Manager (Senior Expert)

Our client is a registered multifinance company, operating under its own legal entity. The company is dedicated to delivering financial products and services that simplify access to financial services for the community, enabling them to meet their needs more conveniently, specializing in providing accessible financing solutions for consumer electronics and household goods.

While providing Consumer Financing and Retail Partnerships, the company targets individuals who may lack access to traditional banking services or credit facilities by offering alternative financing options, and its services are tailored to meet the needs of young adults and families looking to furnish their homes with essential electronics and appliances.

Role Overview

The HR Rewards & Operations Senior Expert (Managerial Level) will act as the strategic lead for the organization’s total rewards agenda while overseeing payroll, HRIS, and performance management frameworks. With a primary focus on compensation and benefits strategy (70%), this role will design, implement, and continuously improve reward structures that support business growth and employee engagement. It will also ensure robust payroll operations (20%) and provide strategic input into performance management cycles (10%).

This position is critical to shaping and executing the company’s rewards philosophy, ensuring competitiveness in the market, compliance with labor laws, and alignment with business objectives. The role requires influencing senior stakeholders, presenting data-driven insights, and negotiating with external partners to achieve optimal outcomes.

Key Responsibilities

• Total Rewards (70%) - Strategic Ownership: Lead the design, implementation, and governance of compensation structures, job grading frameworks, and incentive programs.
• Conduct and present market benchmarking and compensation analysis (e.g., Mercer, WTW) to leadership, ensuring external competitiveness and internal equity.
• Drive the annual compensation cycle: salary review, bonus allocation, and incentive payouts, providing recommendations and insights to management.
• Negotiate with vendors/insurers to optimize cost, coverage, and employee experience for health, retirement, and wellness benefits.
• Draft, update, and advocate for HR reward-related policies, ensuring compliance and alignment with business strategy.
• Use data-driven KPIs and analytics to monitor program effectiveness, presenting recommendations for strategic improvements to leadership.
• Design and champion recognition and retention initiatives that reinforce company culture and values.
• Act as a trusted advisor to business leaders on all matters related to compensation and benefits.
• Payroll & HRIS (20%) - Governance & Optimization: Oversee payroll operations, ensuring accuracy, timeliness, and compliance with tax and statutory requirements.
• Ensure payroll integration with HRIS platforms, improving automation, reporting, and data integrity.
• Provide payroll and workforce analytics to support financial planning and HR decision-making.
• Implement continuous improvements to payroll/HRIS processes to enhance efficiency and transparency.
• Performance Management (10%) - Strategic Linkage to Rewards: Guide the performance management framework, ensuring fairness, transparency, and alignment with business priorities.
• Facilitate calibration sessions and ensure direct linkage between performance outcomes and reward decisions (merit increases, bonuses, promotions).
• Continuously refine performance management cycles to strengthen employee engagement and retention, while supporting talent and succession planning.

Job Requirements

• Education: Bachelor’s degree in Human Resources, Business, or related field.
• Experience: Minimum 8–10 years of HR experience, with at least 5 years in Compensation & Benefits / Total Rewards in Multifinance/Fintech companies.
• Proven track record in designing and leading rewards strategy, including salary structures, incentive frameworks, and benefits programs.
• Demonstrated success in vendor negotiation and benefits management (insurance, wellness, retirement).
• Hands-on experience with market benchmarking and compensation surveys, presenting insights and recommendations to senior leadership.
• Strong exposure to annual salary review, bonus cycles, and HR policy design.
• Language Skills: Strong verbal communication skills, and professional English proficiencies.
• Professional Skills: Strong stakeholder management and ability to influence senior leaders.
• Analytical and data-driven; skilled at building business cases and reporting to leadership.
• Expertise with HRIS and payroll systems, with a focus on optimization and governance.
• Excellent communication, policy-drafting, and presentation skills.
• Personal Attributes: Strategic thinker with high business acumen, proactive, detail-oriented, and able to balance hands-on execution with strategic leadership.

Why Join Us?

Be part of a fast-growing financial technology company that is expanding nationwide

Take ownership of the company’s total rewards strategy and make a direct impact on employee engagement and retention

Work in a dynamic HR team where precision, compliance, and innovation are highly valued

Key Selling Points

Lead the design and execution of compensation and benefits programs, ensuring competitiveness and compliance

Play a key role in shaping performance management cycles that link employee performance with rewards

Influence company-wide HR policies and initiatives that support sustainable business growth

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