Hotel General Manager

Soori Bali; Tabanan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading luxury resort in Bali is seeking a Cluster General Manager to oversee operations and drive performance across its properties in Bali and Penang. The ideal candidate should have 8-12 years of relevant experience in luxury hospitality, showcasing proficiency in operational leadership and business development. This role emphasizes strong relationships with clients and partners, ensuring exceptional guest experiences while driving sales strategies. Candidates passionate about luxury hospitality are encouraged to apply.

Qualifications

• 8–12 years of progressive leadership experience in luxury hospitality.
• Proven success in the ultra-luxury market with established global networks.
• Exceptional communication, negotiation, and relationship-building skills.

Responsibilities

• Provide overall leadership and direction across two ultra-luxury properties.
• Oversee day-to-day resort operations and manage the team.
• Develop and implement sales and revenue strategies to meet targets.

Skills

Leadership

Sales and Marketing

Operational Excellence

Relationship Building

Negotiation

Education

Bachelor’s degree in Hospitality, Business, or a related field

Job description

Soori Bali

There are few places that revere nature’s gift like we do, and absolute discretion for our guests is the pattern of our craft.

Soori Bali is an amazing place to be, naturally.

Are you passionate, creative and driven to be the absolute best?

Hotel General Manager

We are seeking an accomplished Cluster General Manager to lead Soori Bali and Soori Penang, providing strategic, commercial, and operational leadership across both ultra-luxury properties. The role will be based in Bali, with regular travel and oversight responsibilities in Penang.

We are also open to a top-performing Director of Sales & Marketing (DOSM) in the ultra-luxury segment who is ready to step up into a Cluster General Manager role. The ideal candidate will combine strong operational command with proven business development capability, deep luxury market connections, and the leadership presence to elevate both resorts’ global positioning.

Key Responsibilities

• Provide overall leadership and direction across Soori Bali and Soori Penang, ensuring consistent delivery of ultra-luxury service and guest experience.
• Oversee day-to-day resort operations through strong on-property leadership and effective management team development.
• Develop and implement sales and revenue strategies across both properties to achieve and exceed targets.
• Build and maintain strong relationships with luxury travel agents, operators, and high-value clientele globally.
• Work closely with ownership to align vision, financial objectives, brand standards, and long-term strategy.
• Provide regular reporting and insights to ownership on performance, market opportunities, and operational priorities.
• Lead, coach, and inspire department heads and senior management teams to drive excellence and accountability.
• Drive brand visibility through collaborations with luxury brands, media, and select influencers.
• Strengthen direct bookings through digital performance initiatives including SEO, targeted campaigns, and channel optimisation.
• Ensure service culture, guest privacy, and discretion remain central to operations at both properties.

Qualifications

• Bachelor’s degree in Hospitality, Business, or a related field.
• 8–12 years of progressive leadership experience in luxury hospitality, either as a General Manager or a high-performing DOSM ready to step up.
• Proven success in the ultra-luxury market, with established global networks in high-end travel and hospitality.
• Strong background in resort operations and commercial leadership, with hands-on capability to drive performance and guest excellence.
• Demonstrated ability to lead multi-property or multi-department teams, with strong people leadership skills.
• Commercially astute, strategic, and results-oriented with a refined service mindset.
• Exceptional communication, negotiation, and relationship-building skills.
• Fluent in English; additional languages are an advantage.
• Willingness to travel regularly between Bali and Penang.

This is a key leadership position with the opportunity to work closely with ownership and shape the future of one of Bali’s most exclusive resorts. If you are driven to excel in both operations and sales, we would be pleased to hear from you.

Please send your resume and cover letter to [e-mail]