Host Support

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A growing business consultancy in Yogyakarta is looking for a client support professional to assist international clients with vacation rental inquiries. The ideal candidate should have excellent English skills and a background in customer service. This role requires adaptability and flexibility in work schedules. Join a friendly work environment with opportunities for career progression.

Benefits

Professional development opportunities

Free English and career advancement courses

Office sports and recreational activities

Qualifications

• 1+ year background in customer service, call center, help desk, e-commerce, hospitality, or tourism.
• Strong written and verbal communication with fast, accurate typing.
• Able to analyze issues and provide clear solutions.

Responsibilities

• Respond to emails and live chats from overseas clients.
• Assist with questions on vacation rental listings and ensure quick issue resolution.
• Partner with internal teams to ensure seamless client support.

Skills

Excellent English skills

Problem solving

Tech-savvy

Client-focused

Flexible availability

Adaptable under pressure

Tools

SQL

SOAP/REST APIs

Job description

What You’ll Do

• Responding to emails and live chats from overseas clients.
• Assist clients with their questions & requests on the vacation rental listings product and ensure quick issue resolution.
• Partner with colleagues and internal teams to ensure seamless client support.

What We’re Looking For

• Excellent English skills – strong written and verbal communication with fast, accurate typing, error-free responses, and a neutral accent.
• Experience preferred – 1+ year background in customer service, call center, help desk support, e-commerce, hospitality, or tourism (international client exposure is a plus).
• Bonus skills – knowledge of SQL & SOAP/RESTAPIs.
• Problem solver – able to analyze issues, make quick decisions, and provide clear solutions.
• Tech-savvy – quick to learn new software.
• Client-focused – able to actively listen, gather information, and understand client needs.
• Adaptable under pressure – thrive in a growing technology & fast-paced working environment.
• Flexible availability – willing to work 24/7 coverage shifting system.
• Flexible location – willing to work in Yogyakarta.

How many years' experience do you have as a Host?

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees. Apply today and join the Mindo family.