Helpdesk Support

ATI Business Group; Jawa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology and service provider in Indonesia seeks a Helpdesk Support Specialist to deliver outstanding customer experiences. This role involves supporting clients through phone, email, and live chat, handling inquiries, and ensuring customer satisfaction. Candidates should possess a bachelor’s degree, excellent English communication skills, and 1-3 years' contact center experience. The position requires problem-solving abilities and the flexibility to work shifts. Join a dynamic team reshaping the service industry.

Qualifications

• 1–3 years of experience in a contact center environment handling calls, emails, and live chats.
• Willingness to work on shifts, including nights and public holidays.
• Experience handling international customers or working in the travel or hospitality industry is a plus.

Responsibilities

• Support clients and suppliers via phone, email, and live chat.
• Take ownership of customer issues, including operational concerns and refund requests.
• Protect customer data and maintain confidentiality at all times.

Skills

Excellent English communication skills

Strong analytical skills

Problem solving skills

Education

Bachelor’s degree

Job description

Role Purpose

We are looking for a Helpdesk Support Specialist who is passionate about delivering great customer experiences. In this role, you will support our clients, guests, and partners by resolving inquiries and issues through phone, email, and live chat.

You’ll handle a variety of customer concerns, work with clear guidelines, and play an important role in ensuring customer satisfaction. If you enjoy helping people, solving problems, and working in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Support clients and suppliers via phone, email, and live chat
• Handle a high volume of inquiries in a professional and efficient manner
• Take ownership of customer issues, including operational concerns and refund requests
• Analyze situations and provide accurate, timely resolutions
• Protect customer data and maintain confidentiality at all times
• Ensure all cases meet team quality and service standards

Qualifications

• Bachelor’s degree is required
• Excellent English communication skills (both written and spoken)
• Must have 1–3 years of experience in a contact center environment handling calls, emails, and live chats
• Strong analytical and problem solving skills
• Willingness to work on shifts, including nights and public holidays
• Open to working or relocating to Harmoni, Jakarta or North Point, BSD City, Tangerang
• Experience handling international customers or working in the travel or hospitality industry is a plus.

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe. Join us and be part of a dynamic, growing team that’s reshaping the travel industry.