Head of Quality, Risk and Management (EMC Tangerang)

PT. Sarana Meditama International (EMC Healthcare Group); Tangerang; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading healthcare provider in Indonesia is looking for a Head of Quality, Risk and Management based in Tangerang. This full-time role involves developing and implementing quality assurance programs, ensuring compliance with regulations, and leading risk management initiatives across healthcare operations. Candidates should hold a Bachelor's degree in Nursing, Public Health, or Medicine, with at least 8 years of experience in relevant roles. The position offers professional development and a supportive work environment.

Benefits

Opportunities for professional development

Healthy work-life balance

Collaborative and innovative culture

Qualifications

• 8 years of progressive experience in quality, risk or management within healthcare.
• Advanced knowledge of quality management systems and regulatory compliance.
• Experience in accreditation processes (KARS & JCI).

Responsibilities

• Develop quality assurance programs to improve clinical performance.
• Oversee identification and mitigation of operational risks.
• Lead maintenance of management policies and procedures.
• Drive continuous improvement through cross-functional collaboration.

Skills

Analytical skills

Problem-solving

Strategic thinking

Team collaboration

Education

Bachelor’s degree in Nursing, Public Health or Medicine

Job description

Head of Quality, Risk and Management (EMC Tangerang)

About the role
We are seeking a highly skilled and experienced Head of QRM to join our growing team at EMC Healthcare in Tangerang. As a full‑time position, you will play a pivotal role in ensuring the highest standards of quality, safety and risk management across our healthcare operations.

Responsibilities

• Develop and implement comprehensive quality assurance programs to monitor and improve clinical and operational performance.
• Oversee the identification, assessment and mitigation of strategic, operational and compliance risks.
• Lead the design and maintenance of robust management systems, policies and procedures.
• Collaborate with cross‑functional teams to drive continuous improvement initiatives.
• Ensure compliance with all relevant regulations, accreditation standards and industry best practices.
• Provide expert guidance and training to staff on quality, risk and management principles.
• Analyze data and generate insightful reports to inform decision‑making.

Requirements

• Bachelor’s degree in Nursing, Public Health or Medicine.
• Minimum 8 years of progressive experience in quality, risk or management roles within the healthcare industry.
• Advanced knowledge of quality management systems, risk management frameworks and regulatory requirements.
• Experience implementing accreditation (KARS & JCI).
• Experience preparing documentation and regulations.
• Understanding of internal QRM audits.
• Excellent analytical and problem‑solving skills with the ability to think strategically.

What we offer

• Opportunities for professional development and career advancement.
• Healthy work‑life balance.
• A collaborative and innovative culture that values employee contributions.

About us
EMC Healthcare Group is a leading provider of integrated healthcare solutions in Indonesia. We are committed to delivering excellence in clinical outcomes, patient safety and patient experience. Our team of dedicated professionals is driven by a shared purpose of improving the health and well‑being of the communities we serve.