Head of Partner Performance

PT Regus Business Centre Indonesia; Jakarta Utara; On-site; IDR 400.000.000 - 450.000.000; Full time

Job summary

A global workspace provider is seeking a Partner Manager in Jakarta Utara, Indonesia. This role involves managing partner relationships and facilitating the partner lifecycle to ensure timely openings and ongoing success. The ideal candidate should excel in project management and possess strong analytical and communication skills. Key responsibilities include addressing performance queries, maintaining communication with partners, and driving account growth. Join a dynamic team focused on innovation and productivity in a collaborative environment.

Qualifications

• Excellent project management and reporting skills.
• Ability to establish and build effective relationships.
• Outstanding analytical skills under pressure.
• Skilled in communicating effectively with diverse audiences.

Responsibilities

• Act as the primary point of contact for partners.
• Manage partner relationships and improve the partnership program.
• Facilitate all aspects of partner lifecycle.
• Drive partner account growth and champion partner success.

Skills

Project management

Relationship building

Analytical skills

Communication

Microsoft Office proficiency

Job description

The Partner Manager acts as a primary point of contact for the partners in a specific country, ensuring partner locations open in a timely and efficient manner. They will champion partner success and drive partner account growth. Working closely with cross functional teams and local management, the Manager will facilitate all aspects of the partner lifecycle (Centre setup, issue resolution, performance communication and relationship mgmt) and enable continuous improvement of our new centre opening, partner onboarding process and partner trading success. The role will work closely with internal teams to open centres successfully and drive future centre success.

Key Responsibilities

• Project Initiation, Management and Facilitation:
• Initiate and manage welcome calls with partners, cross functional teams, and local management.
• Setup and manage regular project calls with IWG internal teams and partners.
• Maintain and distribute regular project meeting notes and actions.
• Partner Management
• Ownership of the partner relationship, responsible for developing and nurturing a beneficial and growing relationship with partners.
• Establish and maintain communication cadence with partners.
• Proactively address performance queries through regular communication cadence.
• Distribute period revenue reports to the partner.
• Act as the champion and voice of partner success within IWG.
• Identify opportunities to improve the Partnership program, IWG system and processes.

KPIs

• Opening Timing (Signing to Opening <6 months).
• NCO Performance (Opening >30% Occupancy).
• Trading Performance (Monthly Occupancy Growth +5%).
• Partner NPS (Establish Baseline and Maintain NPS Above Base Trendline).

Key Skills and Experience

• Excellent project management and reporting skills.
• Ability to establish and build effective relationships and to work collaboratively with others (Partners, Internal Stakeholders) to set and achieve goals.
• Outstanding analytical skills and able to work under pressure.
• Ability to analyse and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues.
• Ability to communicate clearly and effectively in different forms and with different audiences.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Skilled in interacting effectively under difficult circumstances and tight deadlines to drive results.

Regus provides places to work for everyone, worldwide. We have built an unparalleled network of office, co-working and meeting spaces for companies to use in every city in the world. It's an infrastructure to support every business opportunity. Our network of workspaces enables businesses to operate anywhere, without the need for set-up costs or capital investment. It provides our customers with immediate cost benefits and the opportunity to fully outsource their office portfolio. It's a network designed to enhance productivity and connect 2.5 million like-minded professionals: an instant global community, and a place to belong. Over the past three decades, we've led a workspace revolution and created a global community for more than 2.5 million people in over 110 countries.