Head of Operations (Aviation)

Monroe Consulting Group; Indonesia; On-site; IDR 1.000.000.000 - 1.500.000.000; Full time

Job summary

A reputable aviation services company is seeking an experienced Head of Operations to lead ground handling operations in Indonesia. The ideal candidate will have a strong background in aviation operations management and excellent leadership skills, ensuring compliance with industry standards and effective stakeholder communication. This role requires at least 10 years of experience in ground handling, including 5 years in leadership positions.

Qualifications

• Minimum 10 years of progressive experience in ground handling or airport operations.
• At least 5 years in a senior leadership role.
• Fluency in English and Bahasa Indonesia required.

Responsibilities

• Lead and improve ground handling station operations in Indonesia.
• Ensure compliance with safety regulations and company standards.
• Develop and execute operational strategies to meet customer satisfaction.

Skills

Leadership

Aviation management

Communication

Problem-solving

Safety compliance

Education

Bachelor's degree in Aviation Management

Master's degree preferred

Job description

Our client, a reputable international aviation services company, is seeking an experienced Head of Operations to lead, oversee, and continuously improve ground handling station operations in Indonesia. This role ensures high-quality, efficient, and safe operations that align with global standards, customer satisfaction, and cost efficiency. The ideal candidate will be a strategic leader with a strong background in aviation operations management, safety, compliance, and cross-functional team leadership.

Key Responsibilities

Operational & Strategic Leadership

• Ensure the station provides efficient and high-quality service in line with international aviation and ground handling standards.
• Develop and execute operational strategies aligned with the company's mission, safety, and customer satisfaction goals.
• Oversee day-to-day operational, safety, and security activities at the station.
• Represent the station to external stakeholders including airport authorities, government entities, and airline partners.

People & Performance Management

• Lead, motivate, and develop a diverse operations team to achieve key business objectives.
• Conduct regular performance evaluations and implement continuous improvement programs.
• Foster a culture of safety, accountability, and excellence across all teams.

Budgeting & Resource Planning

• Prepare and manage station budgets, ensuring effective resource utilization and cost control.
• Plan and monitor manpower, equipment, and infrastructure needs for operational efficiency.
• Analyze operational data and develop performance improvement initiatives.

Safety, Quality & Compliance

• Ensure full compliance with aviation safety regulations and company standards.
• Implement and monitor Safety Management Systems (SMS) and Environment, Health & Safety (EHS) frameworks.
• Oversee risk assessments, audits, and incident investigations, ensuring corrective actions are implemented effectively.

Stakeholder & Customer Relations

• Maintain effective communication and relationships with customer airlines and regulatory bodies.
• Monitor customer satisfaction levels and lead initiatives to improve service delivery.
• Support sales and marketing teams with operational insights, service proposals, and new project development.

Qualifications

• Bachelor's degree in Aviation Management, Engineering, or related field (Master's degree preferred).
• Minimum 10 years of progressive experience in ground handling or airport operations, with at least 5 years in a senior leadership role.
• Strong knowledge of international ground handling standards, safety management, and aviation regulations.
• Proven experience managing large teams and budgets.
• Excellent communication, leadership, and problem-solving skills.
• Fluency in English and Bahasa Indonesia required.