HBB Churn Management

PT. Indosat Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telecommunications company in Indonesia is seeking a CVM Analyst to provide data-driven insights and analysis to improve customer loyalty. The ideal candidate will have proficiency in data analytic tools and experience in customer lifecycle management. Responsibilities include analyzing customer behavior, creating campaigns for retention, and collaborating with cross-functional teams. This position is essential for driving customer value management.

Qualifications

• Understanding of the FTTH business process and CVM in the industry.
• Experience in customer lifecycle management for FTTH business.
• Ability to analyze customer behavior and create predictive models.

Responsibilities

• Analyze customer data to create churn propensity models.
• Develop campaign promotions to enhance loyalty and retention.
• Collaborate with teams to improve customer lifetime value.
• Report on performance metrics to drive revenue growth.

Skills

Data analysis

Customer segmentation

Cross-functional collaboration

Performance tracking

Tools

SQL

Tableau

Power BI

Excel

Job description

Overview

CVM Analyst will be responsible for providing insightful data analysis and reports for existing customer HiFi based on segmentation, usage patterns, and market trends to improve performance of customer loyalty. Drive customer retention, upsell and revenue growth by leveraging data-driven insights to improve overall customer value management.

Responsibilities

• Customer Analytics: Analysis of customer data in the existing base with right segmentation, usage patterns and customer behavior including payment method and create churn propensity model prediction
• Campaign Management: Based on data insights create campaign-based promotions for loyalty, retention and upselling to segmented targets
• Cross-functional support: Working with cross-functional teams to support business processes and align strategy to improve customer lifetime value
• Performance tracking and Data Insight reporting: Measure performance effectiveness for loyalty, retention and upsell that will impact reducing churn and revenue uplift from existing customers

Skills And Qualifications

• Understand FTTH business process and CVM in the industry
• Proficiency in data analytic tools such as SQL, Tableau, Power BI, Excel
• Experience in customer lifecycle management for FTTH business
• Understanding of customer experience and customer journey mapping to align with CVM strategy